Field Service Engineer

Field Service Engineer

Makino is a world leader in metal-cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. The Opportunity The Field Service Engineer is a member of the Customer Support Department and is responsible for the installation, maintenance, troubleshooting, and repair of Makino machinery at customer locations. We are seeking customer focused professionals with a positive attitude and great customer service skills.

Essential Duties:

• Travel to customer location to install, troubleshoot, maintenance, and repair and provide technical knowledge and support.
• Utilize machine tool manuals, technical documents, internal and vendor resources to research machine issues and determine solutions.
• Ensure proper documentation regarding machine issues, repairs, installation, and troubleshooting techniques.
• Possess and maintain an in-depth knowledge of machine tool industry and Makino product lines.
• Train customers on functions of the machine.

Qualifications:

• 3-5 years of experience in mechanical and electrical repair, maintenance, and programming with a CNC machine tool builder or distributor or equivalent troubleshooting experience.
• Excellent technical, communication, and presentation skills.
• Ability to read and interpret drawings and schematics.
• Strong analytical and troubleshooting skills are required.
• Available to travel to customer locations. Some overnight stays are required.
• Valid Driver’s License.

Makino offers competitive pay, generous benefits including medical/dental, 100% company paid LTD/STD, start out with 3 weeks vacation and one week personal time (unless otherwise dictated by state law), bonus program, wellness program, and ongoing training. Makino is proud to be an EEO/M/F/Disabled/Vets employer. Makino is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.