ENTRY LEVEL Customer Service Rep

Customer Service Representative

A Customer Service Representative acts as a liaison between a company and its customers, providing information related to a company's products/services and resolving customers' problems timely, efficiently, and accurately. The ultimate goal is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain a high customer satisfaction level.

Key Responsibilities:

• Generating sales leads that develop into new customers
• Identifying and assessing customers' needs for the purpose of achieving customer satisfaction
• Following communication guidelines, procedures, and policies
• Going the extra mile for engaging customers
• Handling customer complaints, providing appropriate alternatives/solutions within time limits, and following up for ensuring the resolution
• Keeping records of interactions with customers
• Meeting sales targets set by personal/customer representative team
• Providing accurate, complete, and valid information using suitable methods/tools
• Building sustainable and trusting relationships with customers through interactive and open communication
• Soliciting sales of new or additional services or products
• Resolving customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
• Referring unresolved customer grievances to designated departments for further investigation
• Completing contract forms, preparing change of address records, or issuing service discontinuance orders, using computers
• Checking to ensure that appropriate changes were made to resolve customers' problems
• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Other Experience and Qualifications:

• At least a High School degree
• Prior experience as a Customer Service Representative preferred but not required
• Customer-oriented attitude with active listening skills
• Ability to handle difficult customers
• Excellent multitasking skills with the ability to prioritize tasks
• Strong presentation as well as communication skills
• Exceptional time-management and organizational skills

Application Instructions:

Apply In Person: 625 Pine Street, Green Bay, Wi 54301

E-Mail a Resume: desgroup920@gmail.com

Fax a Resume: 920-490-9601

Call For Appointment: 920-328-5652