Desktop Support Analyst

Desktop Support Analyst

We are looking for a skilled Desktop Support Analyst to join our team in Neenah, Wisconsin. In this long-term contract position, you will play a critical role in providing exceptional technical support and ensuring smooth operations for end-users. If you have a strong background in desktop support and a customer-focused approach, we encourage you to apply.

Responsibilities:

• Deliver responsive and detail-oriented customer service while addressing technical issues and resolving end-user concerns.
• Configure and deploy new laptops, including imaging and setup, ensuring compatibility with Windows 11.
• Manage and resolve support tickets using Fresh Service or similar ticketing systems.
• Perform password resets and troubleshoot login-related issues efficiently.
• Install, organize, and maintain cabling to ensure a clean and presentable workspace for users.
• Assist with troubleshooting desktop hardware and software issues, including Microsoft Office Suite and Teams.
• Support Active Directory tasks, including account management and updates.
• Collaborate with team members to ensure timely resolution of technical problems and system updates.
• Conduct basic troubleshooting for Intune and other Microsoft technologies as needed.
• Provide training and guidance to users on system functionalities and best practices.

Requirements:

• Minimum of 3 years of experience in desktop support or a related field.
• Expertise in desktop imaging, deployment, and troubleshooting processes.
• Proficiency with Microsoft technologies, including Windows 10, Office Suite, and Teams.
• Familiarity with Fresh Service or similar ticketing systems.
• Strong attention to detail, especially in cabling and workspace organization.
• Solid understanding of Active Directory and password reset procedures.
• Ability to deliver exceptional customer service with a detail-oriented and level-headed demeanor.
• Experience with Intune and other Microsoft tools is preferred.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.