Deposit Operations Project Coordinator

Deposit Operations Project Coordinator

At UW Credit Union, we believe in delivering exceptional member experiences while driving operational excellence. The Deposit Operations Project Coordinator plays a critical role in enhancing our deposit products, services, and technology platforms-helping us streamline processes, boost performance, and improve member satisfaction. This position serves as the hub for project intake, prioritization, tracking, and coordination within Membership Services, with a strong emphasis on cross-departmental collaboration. While not a formal project manager role, it\'s ideal for someone who thrives in a project-driven environment, enjoys solving complex problems, and is looking to grow toward a future in project management. From large-scale initiatives like our core conversion to specialized EFT and compliance projects, you will help ensure deliverables are completed accurately, risks are managed, and our teams are equipped for success.

Responsibilities:

• Project Delivery (50%)
• Coordinate and monitor tasks, timelines, and requirements for system releases and departmental processes such as escheatment, tax reporting, and audit item remediation.
• Serve as the liaison between Membership Services and the Enterprise Project Management Office for enterprise-level initiatives.
• Manage the project tracking system, overseeing intake, prioritization, risk/resource assessments, and progress updates.
• Lead departmental participation in high-impact projects (e.g., core conversion), ensuring objectives are met and deadlines are achieved.
• Develop and implement change management and communication plans for internal teams and business partners.
• Identify and escalate risks, develop mitigation strategies, and ensure clear progress reporting to leadership.
• Stakeholder Coordination (25%)
• Partner with subject matter experts to ensure deliverables meet quality and compliance standards.
• Facilitate problem-solving for complex issues, coordinating with internal teams and external vendors.
• Gather, document, and validate use cases, business requirements, and system needs for new initiatives.
• Support cross-functional project efforts outside of day-to-day operational work.
• Operational Efficiency & Continuous Improvement (15%)
• Administer assigned business systems, ensuring changes are thoroughly tested prior to implementation.
• Drive process improvement initiatives to streamline workflows, reduce risk, and improve member satisfaction.

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities.