Customer Support Specialist I

Job Opportunity

Location: Wisconsin (Remote) Duration: 08 Months

As a member of the Americas Fulfillment team, you will be an active contributor to the Region ITO, on time delivery to customer RFQ. This role will require you to function as a quote manager for the client.

Key Responsibilities:

• Focus on customer parts fulfillment through quote acceleration; work quickly and effectively to resolve customer issues
• Interface with internal customers daily to meet fulfillment needs for quotes, meeting monthly quote targets and customer deadlines
• Drive fulfillment processes across critical enabling cross-functional teams to support customer delivery expectations (including Engineering, Sourcing, Pricing, Factories and Sales)
• Act as the voice of the customer for escalations related to quotes that can affect sales targets or parts delivery
• Support system enhancements and key initiatives that affect parts fulfillment operations
• Understand affected order management Performance Indicators – as critical measures of parts fulfillment excellence
• Manage quote data quality across the lifecycle of quote- emphasis on key dates

Qualifications:

• Experience in customer support or related roles. Strong communication and problem solving skills.
• Proficiency in CRM software and support tools.
• Excellent interpersonal skills and a customer focused attitude.
• Ability to succeed in a team environment and across a matrixed organization
• Proficiency in Microsoft Office Software
• SAP experience

Education:

• High school diploma or equivalent; associate degree preferred.

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.