Customer Support Associate

Customer Support Associate

At Nicolet National Bank, our culture is based on the principles of community banking, putting the needs of our customers at the forefront of our decision-making. Our core values drive everything we do, and we are committed to serving our customers with excellence. We believe that every job in our organization is critical to our success, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported. With locations in Wisconsin, Michigan, Minnesota, and Florida we are proud to service our local communities and make a positive impact on the lives of our customers. At Nicolet National Bank, we believe that our people are our most valuable asset, and we are committed to investing in their growth and development.

Schedule: We are looking for someone who can work a rotating schedule. The rotating schedule starts as early as 6:15am and goes as late as 6:00pm. These are 8 hours shifts that change weekly. This position will also have to work one Saturday every 3-4 weeks from 7:00am-12:00pm. This is an in-office job, remote work is not an option.

The Customer Support Associate is primarily responsible for providing service on a wide range of banking services via telephone and/or internet. Assists in development of customer relationships, including account service and sales. As a Customer Support Associate, you will:

• Answer incoming calls via the call center.
• Provide guidance directly to customer or determine most appropriate bank contact which to forward the inquiry.
• Provide excellent service to customers and co-workers by phone including actively promoting and selling additional bank products and services.
• Assist customers with online and mobile banking, debit and credit cards, account inquiries and transfers and various other financial service aspects.
• Assist internal customers with various network and software password resets and functionality.
• Maintain positive attitude while promoting products, services, and functions in fast-paced, multi-faceted environment.
• Actively engage in self-development through participation in meetings, committees, computer-based training, reading periodicals, maintaining product knowledge, etc.
• Maintain and orders department supplies and equipment.
• Uphold Nicolet\'s philosophy and policies by maintaining appropriate controls to ensure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of Nicolet.
• Ability to understand the value of diversity.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you have any questions or need assistance in the application process, please contact HR at recruiting@nicoletbank.com.