Customer Service Specialist

Novonesis Job Opportunity

Novonesis is seeking talented individuals dedicated to making a difference through biology. Our mission is to leverage biological solutions to address humanity's most pressing challenges. Join us in our journey to impact the future with biosolutions.

In this role, you will:

• Process domestic and international orders into the SAP system, ensuring product availability, pricing accuracy, and proper delivery methods.
• Coordinate with CS Supply Coordinator, Sales, and/or Shipping to resolve product supply issues and ensure timely customer deliveries.
• Manage orders for the warehouse/shipping department, working with shipping, freight forwarders, and local/state agencies to secure and complete export documentation.
• Support customer service requests by gathering required information, creating complaint cases in SAP, and ensuring accurate and complete information for the Gatekeeper.
• Provide high-level customer service through phone and email interactions, troubleshooting issues, proposing solutions, and taking preventative actions to reduce customer problems.
• Run daily reports to ensure on-time delivery and follow double check processes to ensure order entry accuracy.
• Maintain customer master data in SAP to ensure accurate and current customer-specific information.

To succeed in this role, you must hold:

• High School Diploma or GED.
• 1+ year of customer service experience.
• Professional and effective written and verbal communication skills.
• Ability to work in a team environment and independently, with a strong sense of accountability and urgency.
• Ability to multi-task and use two computer monitors at one time.
• Working knowledge of logistics and manufacturing processes.
• Ability to perform calculations and conversions.

Location: New Berlin, WI

Application Deadline: January 19, 2026

Expected Salary Range: $23/hr

Benefits include: 401(k) with up to a 9% company contribution! Minimum of 3 weeks' vacation plus 12 holidays and 2 weeks of...