Customer Service Representative

Customer Service Representative

We are looking for a dedicated customer service representative to join our team in Hartland, Wisconsin. This role involves managing customer interactions, processing orders, and handling accounts receivable tasks while ensuring efficient communication with various customer classes. The ideal candidate will have experience in consumer goods and be comfortable performing diverse responsibilities, including social media marketing and front desk duties. This is a contract to long-term position, offering an opportunity to transition into a lasting role.

Responsibilities:

• Process order receipts and confirmations for retail, corporate, and wholesale customers.
• Accurately enter and route orders for various customer categories, including wholesale, distributors, web, retail, donations, and exports.
• Handle accounts receivable tasks such as invoicing, deposits, and responding to inquiries.
• Address customer service needs, including complaints, product inquiries, and requests for purchasing information.
• Manage donation requests and set up new customer profiles in the database.
• Perform filing and maintain organization for front desk and reception duties.
• Monitor aged receivables on a weekly basis to ensure timely follow-up.
• Generate monthly customer statements and prepare salesperson commission reports.
• Assist with social media marketing efforts on platforms like Facebook, Instagram, and Pinterest.
• Conduct annual tasks such as trade show lead follow-ups and rotating stock in the showroom.

Requirements:

• Proven customer service experience, preferably in a call center or consumer goods environment.
• Proficiency in order entry and managing inbound and outbound calls.
• Familiarity with accounts receivable processes, including invoicing and deposits.
• Ability to handle receptionist duties and maintain front desk professionalism.
• Experience with social media marketing across platforms such as Facebook, Instagram, and Pinterest.
• Strong organizational skills for filing and database management.
• Excellent communication skills to address customer inquiries and complaints effectively.
• Knowledge of managing aged receivables and generating detailed statements and reports.