Customer Service Representative

Job Posting

Job Requirements: Company / Location Information A. O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world\'s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. The Clean Water Center, located in Appleton, WI provides a state certified health and safety water testing lab as well as a complete line of water treatment and softening products.

Primary Function: Responsible for the outbound and inbound phone calls to schedule service and sales opportunities, data entry, helping walk in retail customers, assisting with shows and events, placing reminder calls to existing customers, taking job odors over the phone, assisting with inventory, assist with emailing invoices to customers and maintaining a clean and inviting showroom.

Responsibilities:

• Answering incoming phone calls and scheduling service or sales opportunities.
• Greet all customers as they enter the showroom.
• Scan and update all information for each visit to our customers in the CRM.
• Follow up phone calls to customers.
• Create purchase orders for units and parts.
• Sales orders for mail delivery or showroom pick up.
• Ordering salt and schedule deliveries.
• Outbound phone calls to existing customers for service and delivery reminders.
• Respond to prospective customer inquiries and schedule free consultations.
• Assist showroom customers with products and questions.
• Test water samples and forward results to the appropriate department.
• Attend department meetings.
• Assist with inventory.
• Receive and handle customer requests and complaints.
• Perform other duties as assigned by supervisor.
• Forklift pallets of salt for customers.

Qualifications:

• Associate degree in business is preferred.
• PC literacy (working knowledge of Microsoft Word, Excel, and Access).
• A positive attitude, enthusiasm, and flexibility for learning new responsibilities.
• Professional appearance and manner required.
• Excellent communication and customer service skills.
• Education: High School Diploma or GED.

We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance,...

A. O. Smith values employee excellence. In our employment practices, we will not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, or other legally protected status. We operate in a global environment and will strive to create a workplace where men and women from diverse backgrounds can thrive and achieve their fullest potential.

Application Instructions: Apply Online.