Customer Service Representative

Customer Service Representative

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in Elkhorn, WI. This role is responsible for managing customer inquiries, processing orders, and ensuring a seamless experience from order entry to delivery. Candidates with experience in manufacturing or construction industries are highly preferred.

Key Responsibilities:

• Serve as the primary point of contact for customers via phone and email.
• Process and manage customer orders accurately and efficiently.
• Provide timely updates on order status, shipping, and delivery schedules.
• Resolve customer issues and complaints with professionalism and urgency.
• Collaborate with internal teams (sales, production, logistics) to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Prepare quotes and assist with pricing inquiries as needed.
• Support continuous improvement initiatives to enhance customer experience.

Qualifications:

• 2–4 years of customer service experience, preferably in manufacturing or construction.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office Suite and experience with ERP or CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and organizational skills.

Job Type & Location:

This is a Contract to Hire position based out of Elkhorn, WI.

Pay and Benefits:

The pay range for this position is $24.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Elkhorn, WI.

Application Deadline:

This position is anticipated to close on Jan 9, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.