Customer Service Representative

Customer Service Representative

We are looking for a detail-oriented and friendly Customer Service Representative to join our team in Richfield, Wisconsin. In this long-term contract position, you will play a key role in ensuring seamless order management and exceptional customer support in the wood and furniture manufacturing industry. This opportunity is ideal for someone eager to develop their skills and contribute to a collaborative and supportive work environment.

Responsibilities:

• Input quotes, invoices, and sales orders with precision using company systems.
• Create and manage sales orders, ensuring accuracy in selecting appropriate components.
• Respond to customer inquiries promptly and professionally, maintaining high service standards.
• Collaborate with team members to complete administrative tasks and support daily operations.
• Learn company workflows through comprehensive training, gradually expanding responsibilities.
• Organize and prioritize tasks effectively in a fast-paced, high-volume environment.
• Identify and resolve issues while maintaining a positive and proactive approach.
• Provide consistent and reliable support to ensure high-quality outcomes for customers.

Requirements:

• At least 1 year of experience in data entry or order management.
• Previous customer service experience is preferred but not mandatory.
• Familiarity with business software systems; training will be provided for company-specific tools.
• Strong attention to detail and accuracy in managing documentation.
• Excellent problem-solving skills and a willingness to learn new processes.
• Positive attitude with a collaborative and team-oriented mindset.
• Ability to manage multiple tasks efficiently without compromising quality.