Customer Service Department Manager

Customer Service Department Manager

Pay from $85,000 to $100,000 per year Kenosha Branch 12355 Uline Way, Kenosha, WI 53144

Fast, friendly, and customer-focused - that\'s what makes Uline\'s customer service legendary! As a Customer Service Department Manager, continue this legacy by empowering our teams to deliver the exceptional experience our customers love.

Careers Packed with Potential. Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Position Responsibilities:

• Train Team Leads to provide top-notch customer service and build a positive team environment.
• Manage the daily activities of various Customer Service departments.
• Partner with other Managers and with Team Leads to enhance team performance.
• Evaluate team procedures and identify areas for improvement.
• Review performance reports and suggest ways to increase efficiency.
• Resolve escalated customer issues promptly.

Minimum Requirements:

• Bachelor\'s degree.
• 3+ years of customer service management experience.
• Demonstrated ability to effectively coach and develop a high-performing team.

Benefits:

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks:

• Cafe featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline:

Uline, a family-owned company, is North America\'s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations. Uline is a drug-free workplace. All positions are on-site.

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! EEO/AA Employer/Vet/Disabled