Client Service Representative

Client Care Team Member

Are you an 'animal lovin' people person'? Passionate about all things cats & dogs - can't get enough of them? Feel working with people who feel the same way you do - helping people keep their pets happy & healthy - would be just the perfect job for you? Then we want you to join our fabulous Client Care Team! We are actively seeking that special enthusiastic pet lover who enjoys providing the very best customer service to our clients. Work in a fast-paced veterinary hospital environment where everyday your talents & contributions make a difference in the lives of our clients and their pets. Prior successful experience in the face-paced world of customer service, a passion for compassion with animals, and the ability to be a highly organized multi-tasking whiz are required.

Schedule: Full-time, Monday-Friday 2 Saturdays per month required.

Our Story

At VCA Pahle Animal Hospital, we've proudly served the greater Milwaukee community since 1956—and we've been AAHA-accredited since the very start. This accreditation, held by only about 15% of veterinary hospitals in the U.S., reflects our long-standing commitment to providing high-quality care and maintaining trusted standards in veterinary medicine. For nearly seven decades, we've helped pets live longer, healthier, and happier lives through exceptional medical care and compassionate support for the families who love them. Proudly serving the greater Milwaukee area—including West Allis, New Berlin, Wauwatosa, Brookfield, Elm Grove, and Greenfield—our team of skilled veterinarians, technicians, and pet-friendly support staff are trained to the highest standards. With expertise in the latest treatments and medical advancements, we're committed to delivering top-quality preventive and healing care tailored to each patient's unique needs.

Essential Functions

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence

Qualifications

• At least one year of proven past experience helping customers

• High School Diploma/GED or equivalent

• Excellent listening and communication skills

• Compassion for pets and people—as well as awareness and understanding of others' reactions

• Proven decision-making skills to choose the most appropriate course of action

• The ability to integrate new information into problem-solving

• Proficiency in Microsoft Office and use of technology

• Willingness to work weekends

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!