Brokerage Services Registered Analyst

Investment Client Services Analyst

Open to remote. If local to Franklin, WI, three days onsite (M, T, W) will be required. Are you passionate about finance and providing exceptional client service? Are you a highly analytical and detail-oriented individual with a passion for the investment industry? Northwestern Mutual, a leading financial services company, is seeking a dedicated and knowledgeable candidate to join our Investment Client Services department as a Registered Investment Client Services Analyst.

Role Summary: This registered (7/63) role will support the Brokerage Services team which specializes in supporting Northwestern Mutual financial advisors with mutual fund trading, tax statements, and cost basis operational support and consultation as well as holistically providing consultation and superior customer service to Northwestern Mutual Investment Services client’s acting in an advisor capacity for a subset of our brokerage account clientele. As a Registered Investment Client Services Analyst, you will play a pivotal role in supporting our clients’ investment needs providing excellent customer service support. Collaborating closely with our financial advisors, other investment professionals within our department, and internal business partners you will ensure superior service delivery while maintaining a deep understanding and expertise of our investment products, strategies, policies, and NMIS investment operations. Your strong analytical skills, attention to detail, and commitment to providing outstanding client experiences will be essential to thrive in this role. Your job will consist of taking inbound phone calls from financial advisors, their staff, and clients as well as reviewing and processing operational transactions.

Primary Duties & Responsibilities:

• Provide advice, counsel, guidance and direction to clients and Registered Financial Representatives on the purchase and sales of securities.
• At times, executes mutual fund order transactions on behalf of Financial Representatives and clients.
• Determines customer financial needs, risk tolerance, suitability and understanding of the securities markets.
• Combines this information with fact-finders’ taken by Financial Representatives including portfolio analysis.
• Provide timely and accurate investment performance information, account statements, and investment-related queries to clients.
• Serve as a primary point of contact for NM Investment home office assigned clients, addressing inquiries regarding investment accounts and products.
• Analyze, input, and review investment transactions, including trade executions, transfers, and account maintenance, while ensuring accuracy and compliance.
• Handles phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
• Serves as a trusted advocate for our Financial Representatives and partners with them to meet the...

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