Billing Services Technician

Billing Services Technician

Our 600 state and local government professionals serve more than 1,700 local, county, and state government agencies. The public sector has been a primary focus for us for more than 40 years. We understand the legislative changes, funding challenges, compliance responsibilities, and risk management duties that impact our state and local government clients. We work together as a team to provide stellar administrative and accounting services to these agencies and their customers. CLA is looking for a team member to become a Billing Services Technician. This role specializes in customer service that will support the accounts receivable process for multiple clients across a variety of different government agencies. They will handle numerous customer service calls related to billings, property ownership changes, and more.

Customer Service Expertise: Handles a high volume of inbound and outbound calls. Comfortable working in a fast-paced environment. Serves as the first level of escalation for customer service inquiries on all billing service clients. Coordinates property ownership change requests, preparation of final billings, and new customer setups. Research ownership issues with the county assessor, maintains records and processes notes on customer accounts. Assists with preparation and mailing of customer bills, delinquent notices, collects and posts payments on account, assists with payment arrangements, and prepares shut-off notices.

Client Support: Assists with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters. Prepares drafts of correspondence to support communications with residents and others.

Minimum Requirements: Minimum one year of customer service experience. Strong data entry skills required. Familiarity with Account Receivable principles a plus. Call center experience a plus. High school diploma or equivalent required. Associates degree in customer service or business-related field a plus.

Our approach to compensation emphasizes collaboration and career growth. We pay competitive wages and view compensation as an investment in our people. Factors such as geography, experience, education, skills, and knowledge may impact position of pay within the range. These same factors may cause starting pay to be below or above the posted range. For Colorado, the range for this position is $21.00/hour to $32.10/hour.

CLA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law. EOE/AA Employer/Vets/Disability