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Assoc Service Support Analyst
Troubleshoot and resolve complex product issues for internal and external customers
Kenosha, Wisconsin, United States
Entry Level
6 days ago
Wisconsin Staffing
A government-associated entity providing staffing solutions and employment services within the state of Wisconsin.
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Technical Support Specialist
Overview: Provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation.
Responsibilities:
- Act as first level support and provide troubleshooting for Snap-on Tool Control systems.
- Create and manage support cases for both internal and external customers.
- Work with internal and external sources to resolve problems.
- Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
- Act as a resource for others as needed.
- Keep abreast of changing industry standards and emerging technology.
- Participate in special projects as needed.
- Follow all company policies and procedures.
- Perform all other duties as assigned by management.
Qualifications:
- Associate degree in IT or related field, or equivalent work experience.
- 1-2 years technical support experience, experience in call center environments is a plus.
- Basic mechanical ability and basic equipment repair skills.
- Strong problem solving skills with the ability to work independently.
- Customer focused.
- Ability to learn a broad range of products across multiple product lines.
- Computer skills: Proficiency with Windows operating systems, as well as Office 365, experience in using Service Ticket systems.
- Ability to add PCs to a network and troubleshoot basic PC problems.
- Excellent communication skills - both verbal and written, including technical writing skills.
- Demonstrated organizational skills.
- Demonstrated ability to work cross-functionally.
Snap-on offers a drug free work environment and welcomes all qualified candidates to apply. Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran.
About Wisconsin Staffing
A government-associated entity providing staffing solutions and employment services within the state of Wisconsin.