Account Services Analyst

Account Service Analyst

This position is Onsite. Our office is located at 115 W Wausau Ave, Wausau, WI 54401. UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs, and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career.

Primary Responsibilities

• Manage monthly releases, including testing and supporting requests, for EOB (Explanation of Benefits) customization and making basic programming changes
• Reviews incoming mailing requests to determine timelines for front-end, print, quality, and inserting
• Communicates and negotiates revised timelines with requester
• Determines appropriate template and completes print set-up
• Performs final review of front-end print set-up for accuracy and adherence to job specifications
• Make recommendations for workflow process improvements, reduction of rework, and related expense
• Analyzes new on-going print requests for automation potential
• Supports creation and implementation of new or revised quality and workflow standards

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of experience navigating through multiple system applications and screens
• Experience working in an office environment
• Experience with data entry (keying information into programs, tables or databases)
• Experience with Microsoft Excel (create, edit, sort/filter, format)
• Ability using computer and Windows PC applications, which includes excellent keyboard and navigation skills and the ability to learn new computer programs
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 3:30pm CST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

• 1+ years of related experience in printing and mailing working environment
• Project Management experience
• Experience in basic mail mergers (ability to use Microsoft Word to import address files and create files) OR document composition using programming

Soft Skills

• Demonstrated experience producing high quality work while meeting productivity expectations
• Demonstrate effective time management skills to effectively plan, organize, set priorities, meet deadlines, and handle multiple work assignments
• Exceptional organizational skills with the ability to prioritize caseload based on business needs as well as ability and willingness to accept and work in a new and changing environment
• Skilled at building and maintaining positive relationships
• Exhibit excellent oral and written communication capabilities
• Proven to be proactive, self-motivated, detailed oriented, and work with minimal supervision or support

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.