Locker Attendant, Guest Services - Winter Season, Full Time

Winter Park Resort Guest Services Locker Attendant

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

Position Summary:

The Guest Services Locker Attendant serves as the first guest point of contact for the resort's day and seasonal locker service. In conjunction with the Guest Services Manager, this individual will be responsible for the organization and effective operation of both day and seasonal locker programs. This individual will be the point person with the automated system utilized for day lockers, able to answer questions regarding those units, escalate issues to manager and vendor, and convey/demonstrate instructions on usage to guests. This individual will assist the Guest Services Manager as a guest service contact for the seasonal locker program, monitoring a shared locker inbox, assisting in keeping locker records updated, and troubleshooting issues that may arise. As a guest services employee, this individual will be tasked with being a knowledgeable point of contact for other services and offering the resort offers for guests outside of locker products, assisting in other guest related interactions as needed.

Wage: Hourly pay: $19.00/hr

Essential Duties: General Responsibilities:

• Staff designated locker service desk as guest point of contact for lockers
• Perform daily AM locker reset procedure for day locker units to ensure they are available to be rented by guests
• Perform light maintenance on locker/kiosks, including changing out receipt paper and/or restarting kiosks should issues arise
• Monitor the shared locker email inbox, and respond to guest inquiries promptly with accurate and concise information.
• Assist guests with usage of locker rental kiosks and troubleshoot issues that may occur with day locker units
• Collect and log items abandoned in lockers and bring to resort's security team
• Assist with record maintenance for seasonal locker program, including recording sales transactions, maintenance of waitlists, and updating guest contact information
• Inform supervisor of locker service issues or replacement part needs
• Maintain general housekeeping and organization of the office area
• Assist other guest services teams with guest related tasks, including being knowledgeable and answering guest questions pertaining to other offerings and services provided by the ski area
• Maintain a friendly and helpful attitude while dealing effectively with guests and co-workers.
• Report and/or correct unsafe conditions regarding equipment, work area and ski area in general.
• Perform other duties as assigned by supervisor(s).
• Supports Winter Park Resort's Mission and Values.

Required Qualifications:

• Exceptional organizational and guest services skills required.
• Demonstrated keyboard and software program proficiency at an intermediate to advanced level with Microsoft Office systems required.
• Diplomatic attitude in dealing with others, especially in stressful situations requiring conflict resolution.
• Ability to speak effectively to both individuals and groups.
• Able to perform well under pressure.
• Able to multi-task

Education Requirements:

• High School Diploma or GED

Physical Requirements:

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

Working Conditions:

• Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
• Hazardous Materials/Noise : The noise level in the workplace is usually moderate.

Other Duties As Assigned:

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Winter Park Resort, the responsibilities of this position may change as may the dates associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others. It will also be the responsibility of any employee of Winter Park Resort to be a positive influence on the transformation of the resort and its associated lines of business.

An Equal Opportunity Employer:

Winter Park Resort is an equal opportunity employer. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.