Guest Services Specialist

Guest Services Specialist

Guest Services Specialist 1.0 FTE, 80 hours per pay period Hours scheduled between 7:30 am- 4:00 pm, Monday through Friday No holidays

Position Overview:

The Guest Services Specialists provide a positive first impression to everyone entering the facility by greeting them as they enter. Lending a helping hand to patients in and out of cars and wheelchairs, working closely with the Volunteers to provide way-finding. Helps with transportation services for patients and maintains a clean and organized working environment.

Essential Duties & Responsibilities:

• Provides the highest level of customer service to a wide variety of internal and external customers.
• Provides the highest level of confidentiality for all internal and external customers.
• Provides a positive first impression to everyone entering the facility by greeting them as they enter.
• Offers a lending hand to persons in and out of vehicles and pushing wheelchairs with 25-50lb push force.
• Provide wheelchairs and escorts to destinations of patients/visitors throughout Winona Health's main campus (clinic and hospital).
• Provide assistance for patients if they need help at the check-in kiosks.
• Twice a day, will pick up and deliver lab specimens for various clinical departments.
• Daily and as needed -- recharge electric scooters.
• Keeps front entrance and work area clean and clutter-free (sweeping and vacuuming floors as needed; dusting as needed; wiping down with sanitizing clothes table tops, wheelchairs, and scooters).
• Works closely with volunteers to provide way-finding and contact outside transportation services to pick up patients.
• Check and replenish supplies as needed for patient sanitizing stations.
• Enter Gift Shop sales in the point-of-sale system as needed.
• Other duties as assigned.

Supervisory Responsibilities:

No direct reports

Skills and Experience:

Required:

• High School/ GED/ or equivalent
• One year of customer service

Preferred:

• Basic computer skills; Microsoft Excel, Outlook, and Word.

Summary of Benefits at Winona Health:

At Winona Health, we are dedicated to offering a comprehensive and affordable benefits package for our employees and their families. While benefits may vary based on employment classification and job status, the following key benefits are available:

• Health Insurance: Options for medical, dental, and vision coverage, as well as mental health support and wellness incentives
• Income Protection: Short and long-term disability, plus additional benefits like accident, critical illness, hospital indemnity, legal assistance, and identity protection plans
• Retirement Planning: Access to a 403(b) retirement plan with employer contributions once eligibility requirements are met
• Work/Life Balance: Flexible scheduling, paid time off, and earned sick time to support personal well-being
• Education & Development: Paid training, tuition reimbursement, scholarships, and sponsored seminars to foster both personal and professional growth
• Employee Discounts: Special offers with local businesses, including the YMCA and cell phone providers

For more details or specific information, visit our website or contact Human Resources

Internal Applicant Policy:

It is the policy of Winona Health to work with employees in an equitable fashion regarding promotions, transfers and position reclassifications. Any employee wishing to apply for another available position at Winona Health must submit an application for consideration through the internal application portal. Employees requesting to change positions should have successfully completed at least six (6) months in their current position. Employees currently in the formal disciplinary process may be required to meet with the Director of Human Resources to determine eligibility to request transfer. The employee's past performance, experience, training and qualifications will be considered in transfer/hiring decisions. Consideration for transfer or promotion is not a guarantee of transfer or promotion. Employees may be given a chance to interview for a position when they meet the minimum position qualifications.

Disclaimer:

Winona Health is an equal opportunity employer. Winona Health does not refuse to hire, discharge, or discriminate against a person with respect to tenure, compensation, terms, upgrading, conditions, facilities, or privileges of employment because of race, color, creed, religion, sex, age, national origin, marital status, genetic information, status with regard to public assistance, membership in a local discrimination commission, sexual orientation, disability, veteran status, or any other prohibited basis of discrimination under applicable local, state, or federal law. Winona Health does not tolerate retaliation against any employee, patient/resident, physician, or other individuals pursuing concerns regarding Civil Rights issues. Winona Health adheres to ALL pertinent governmental policies and legislation including the Civil Rights Act of 1964, Title VII, as amended, and the Minnesota Human Rights Act