Service Order Maintenance Manager (fort Wainwright)

Service Order Maintenance Manager

WinnCompanies is looking for a dynamic Service Order Maintenance Manager to join our military housing services team located in Fort Wainwright, AK.

In this role, you will be responsible for assisting the Director of Facilities in ensuring maintenance standards for service orders and preventive maintenance are achieved and sustained at all communities within the project company. You will also oversee the Service Order Department.

Please note that this position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Responsibilities

Scope, schedule, and coordinate service order work (internal and contracted). Utilize the YARDI tools to manage service orders.

Address and diffuse customer concerns and escalation including appropriate follow up, parts scheduling, contractor scheduling, and follow through to resolution.

Participate in hire, termination, performance management, and progressive discipline in coordination with DOF and HR. Train, coach, and mentor team members. Schedule and adjust technicians' daily work load. Assist coordination of technician training, truck stock inventories and employees.

Ensure that all IPC Housing Services, Centinel, and Military Partner policies, procedures, standards and reporting requirements are effectively communicated to employees, adhered to and properly implemented and delivered accurately, timely. Communicate daily with maintenance department managers (COM, Dispatch, Warehouse) to ensure appropriate goals and targets are met for Service Orders. Ensure consistent and accurate communication between maintenance department and community/leasing offices.

Scope, schedule, and coordinate preventive maintenance work (internal and contracted), including individual homes, playgrounds, amenities, and facilities. Manage scheduled curb-appeal and other work for entire project to include street-sweeping, pressure-washing, preventive maintenance, etc.

Perform quality control checks for service request process for technician and subcontracted work to ensure time and quality expectations are met.

Meet outlined budgetary requirements and forecast volume and cost overages.

Participate in site safety and environmental programs. Coordinate with regional Centinel safety and environmental managers on immediate concerns and opportunities for improvement. Educate, monitor, and coach team members about safety and environmental requirements and standards. Act as Mold Operations and Maintenance (O&M) Coordinator. Manage all documentation, repairs, and testing for mold issues.

Generate and review appropriate weekly and monthly maintenance reports to determine if there are any current or potential issues. Make recommendations for solutions and ensures solutions are implemented by appropriate staff. Evaluate property damage reports and incident reports and make recommendation for future actions.

May be responsible for duties of Service Dispatch Manager, Service Order Coordinator, Resource Manager, or Field Supervisors in their absence or as required.

Will be responsible for direct supervision of 5-9 employees and indirect supervision of 21-50 employees.

Requirements

High school diploma or GED equivalent.

3-5 years of relevant work experience.

1-3 years of supervisory experience in the maintenance field.

A current driver's license in good standing and ability to meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.

Working knowledge of residential maintenance and construction.

Outstanding leadership and coaching skills.

Experience with computer systems, particularly Microsoft Office applications.

Excellent customer service skills.

Ability to manage and work with a diverse group of people and personalities.

Ability to read and write in English, in order to understand basic instructions and take direction from supervisors.

This position is located at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required in order to access the federal facility.

Preferred Qualifications

Vocational or technical training.

Experience with reporting, data analysis, forecasting, and budgeting.

Experience with Yardi property management software.

Our team members are committed to helping people in the communities we serve and making a positive difference in their lives. Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace. We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development. We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Your passion for excellence can help us make a positive impact in the lives of real people every day.