Operations Excellence Manager

Operations Excellence Manager (Implementation & Improvement)

Location: UK Field Based Role with travel required

Reports to: Head of Operations Excellence

Salary: Up to £65,000 + Bonus + Benefits

Be part of something big. Join the Wingstop Team!

At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team.

We have been recognised for our commitment to excellence earning accolades such as (Sunday Times Best Places to Work 2024 & 2025, The UK's Number 1 QSR Brand 2025 and Deliveroo's Number 1 Dish in 2025). But our mission remains simple: BRING THE FLAVOUR.

We are looking for an Operations Excellence Manager to play a defining role in shaping the future of our restaurants, driving flawless execution, breakthrough performance, and unforgettable guest experiences.

This role is built for a driven change-maker — someone who relishes problem-solving, thrives on delivering projects that elevate performance, and is passionate about empowering operators with the tools, processes, and training to win. You'll be a key force in ensuring our restaurants reach their full potential — creating unforgettable guest experiences, smashing performance targets, and embedding a culture of excellence and continuous growth.

What you'll do

• Lead transformative operational excellence projects that elevate restaurant performance and deliver unforgettable guest experiences.
• Work side-by-side with Operations and Restaurant Managers to spot opportunities, solve challenges, and bring innovative solutions to life.
• Create and launch gold-standard operating procedures, toolkits, and best practices that ensure every site runs with consistency and excellence.
• Turn data into action by analysing KPIs, uncovering trends, and driving smart, informed decisions.
• Inspire and empower teams through hands-on coaching, training, and guidance that embed new ways of working.
• Unite cross-functional partners — from Training and Marketing to Supply Chain and Finance — to deliver seamless, high-impact projects.
• Be the champion of continuous improvement, sharing insights, sparking ideas, and celebrating success stories that raise the bar across the business.

What we're looking for

• You'll bring 3+ years of experience in operations or project management ideally within the fast-moving worlds of retail, hospitality, or QSR where you've learned how to balance pace with precision.
• You've already proven yourself in an operations, project, or process improvement role, thriving in multi-site environments where no two days are the same.
• You're a natural problem-solver, turning data and insights into clear, actionable improvements that make a real impact on performance.
• You're a confident communicator and influencer, able to engage operators at every level and bring people with you on the journey of change.

Who you'll be working with

• Head of Operations Excellence – shaping strategy and driving performance.
• District & Market Managers – partnering closely to bring projects to life in our restaurants.
• Supply Chain, IT & Finance teams – ensuring seamless integration of processes, systems, and cost efficiencies.
• Learning & Development team – embedding training and coaching that set our teams up for success.
• Marketing & Guest Experience teams – aligning initiatives to elevate the brand and delight every guest.

Why Wingstop?

At Wingstop, we believe in rewarding and investing in our people. Here's what we offer:

• Annual Bonus scheme: with potential for higher earnings based on business performance.
• LTIP Programme: based on business performance.
• Enhanced Holiday allowance: Enjoy 25 days of annual leave plus bank holidays.
• Enhanced Pension Contribution: 5% employer pension contributions
• Private Healthcare: Benefit from private health insurance, including Vitality at Work perks.
• Family Support: Enhanced maternity and paternity leave for growing families.
• Enhanced Sickness Benefit: Two weeks full pay, 12 month rolling.
• EV Salary Sacrifice Scheme: available after 3 months of service
• Mileage: 0.45p unlimited!
• Welcome Pack: Start your journey with us with a Wingstop welcome pack.
• Discount Platforms: Access a wide range of retail, dining, and wellness deals.
• Flexible Pay Options: Use stream for on-demand access to earned wages.
• Exceptional Training & Onboarding: Begin your career with a structured programme tailored to your role.
• Career Development: Unlock training and growth opportunities to advance your career.
• Professional Uniforms: Look the part with our branded attire.
• Recognition & Celebrations: Attend semi-annual conferences and team events to celebrate success.
• Benefits Platform: Access e-learning, lifestyle savings, and well-being resources.
• Flexible Work Culture: Enjoy remote work options and the freedom to make your role your own.
• Exclusive Discounts: Enjoy 20-50% off when dining with friends and family.

Commitment to Diversity and Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all. If you require any adjustments during the recruitment process to perform at your best, please let us know—we're here to assist you.

If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact!