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Senior Software Engineer, Customer Centered Engineering - Remote - Remote Eligible

Craft and implement workarounds or patches to address customer-reported bugs.
AustinChicagoDenverAtlantaBostonHouston
Senior
$114,000 - 172,000 USD / year
3 weeks ago
Wingman (Clari)

Wingman (Clari)

Wingman helps inside sales reps with coaching while they're on a call.

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✨ About The Role

- Responsible for delving deeply into product functionalities to become an expert in navigating and resolving complex customer issues efficiently - Manage high-priority customer cases and escalations effectively, triaging bugs to appropriate engineering teams and crafting workarounds or patches - Analyze code, logs, and utilize troubleshooting skills to provide detailed debugging results and contribute to the product knowledge base - Empowered to suggest and implement solutions to prevent recurring technical problems, working with a global customer base and mentoring engineers on best practices - Fully remote opportunity with a focus on customer satisfaction and continuous improvement in a collaborative Agile environment
- Experienced software engineer with a background in enterprise SAAS companies, capable of resolving complex customer issues and providing high-quality solutions - Strong communication skills and analytical mindset to effectively manage high-priority customer cases and escalations - Ability to work independently and collaboratively within a team setting, with a drive for continuous improvement and problem-solving - Proficiency in Ruby, Java, SQL, and cloud-based infrastructure like AWS and Heroku - Bachelor's degree in Computer Science or related field with at least 5 years of experience in software engineering
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Senior Software Engineer, Customer Centered Engineering - Remote - Remote Eligible
AustinChicagoDenverAtlantaBostonHouston
$114,000 - 172,000 USD / year
Engineering
About Wingman (Clari)
Wingman helps inside sales reps with coaching while they're on a call.