Customer Service Representative (HVAC Industry) - Remote Eligible

Customer Service Representative (HVAC Industry)

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we're looking for a Customer Service Representative to start immediately!

Duties and responsibilities include but are not limited to:

• Answer phone calls, respond to emails, and manage ticketing
• Book appointments via CRM, dispatch technicians, and follow up with customers
• Pull permits, manage business licenses, create estimates/quotes, prepare job orders, track inventory, and coordinate vendors
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Qualifications:

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• At least 1 year of proven experience in the HVAC industry.
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy & familiar with current technologies
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive & confident with keen attention to details
• Able to work on a graveyard shift

Technical Requirements:

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits:

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: 9:00 am - 6:00 pm (Pacific Standard Time); Wednesday - Sunday

Location: This is a remote job

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

₱27,500 - ₱30,000 a month