Compliance & Policy Operations Analyst - Remote Eligible

Compliance & Policy Operations Analyst

We're hiring a Compliance & Policy Operations Analyst to safeguard Wing's ecosystem by enforcing communication and anti-poaching policies, monitoring off-platform risk behaviors, and ensuring assistants and clients operate within approved channels. This role is central to maintaining trust, data security, and compliance integrity — ensuring all communication and engagement activities remain aligned with company standards, contracts, and platform policies.

₱45,000 - ₱60,000 a month

Key Responsibilities

• Enforce channel and communication guardrails, ensuring all interactions occur within approved company systems (e.g., Wing App, Slack, HubSpot, official email).
• Monitor and investigate potential off-platform communication, solicitation, or client-assistant bypass activities.
• Administer and support the anti-poaching policy, conducting audits, reviews, and escalation reports as needed.
• Analyze behavioral and communication data to identify early risk signals of potential policy breaches or conflicts of interest.
• Work cross-functionally with Operations, HR, and Legal to resolve incidents and enforce compliance outcomes.
• Document all investigations, evidence trails, and resolutions following internal data-handling standards.
• Conduct periodic compliance awareness sessions to reinforce policy adherence and best practices among internal teams.
• Recommend updates to policy frameworks and enforcement protocols based on emerging risks and trends.

Qualifications

• Minimum 3 years of experience in compliance, risk management, audit, or operations control roles, preferably in BPO, tech, or remote workforce settings.
• Strong understanding of anti-poaching, confidentiality, and communication governance policies.
• Excellent analytical and investigative skills with a keen eye for detail and pattern recognition.
• Strong written communication and documentation abilities.
• Familiarity with monitoring tools, CRM systems, and data-driven risk detection processes.
• High ethical standards, discretion, and ability to handle sensitive or confidential information.

Preferred Skills

• Background in policy operations, legal compliance, or HR investigations.
• Knowledge of contractual compliance, data privacy, and remote workforce governance.
• Experience using communication monitoring or audit platforms.
• Certification in Compliance, Risk, or Data Privacy is a plus.

Department: Compliance

Work Setup: Remote / Hybrid

Compensation: PHP 45,000–60,000/month (based on experience and performance)