Senior IT Support Specialist

Senior IT Support Specialist (Hybrid, Napa CA)

Working with wine is cool. Want to work with wine???

Wineshipping is a tech-enabled third-party logistics provider for alcoholic beverage companies, managing the fastest, most accurate, and most cost-efficient delivery network in the US for wine, beer, spirits, and more. Wineshipping was voted North Bay Business Journal's Supplier of the Year (Wine Beer & Spirits Awards). We're a great place to work. We've been voted as Best Place to Work in Napa County year after year. By the way, wine literally likes to stay cool, so our facilities are all climate-controlled.

This role will provide comprehensive end-to-end technology support, encompassing equipment setup, server support, and management of cloud environments. The ideal candidate has hands-on experience with cloud technologies, Active Directory (on-prem and hybrid), and general desktop/server support, as well as some network competency. Strong communication, interpersonal skills, and the ability to effectively manage multiple priorities simultaneously are essential.

Major Duties and Responsibilities

• Tech Support Sorcery: Be the first line of defense (and second, if needed!) for remote and on-site users. Whether it's a frozen screen or a mysteriously vanishing file, you'll swoop in with solutions.
• Device Whisperer: Build, configure, and deploy desktops, laptops, and all the magical peripherals that make work happen. You'll make tech setup look like a breeze.
• Cloud Commander: Keep our cloud-hosted servers (mostly in Microsoft Azure) running like a dream. You'll monitor, maintain, and occasionally tame the cloud beasts.
• Directory Defender: Manage our hybrid Active Directory like a boss—user accounts, permissions, group policies, and authentication spells are all in your toolkit.
• Network Ninja: Monitor system performance, squash networking bugs, and troubleshoot application hiccups before they become full-blown chaos.
• Microsoft 365 Maestro: Support our suite of Microsoft 365 tools—Exchange Online, Teams, OneDrive, SharePoint—so our team can collaborate like rockstars.
• Patch Paladin: Help with patch management, backups, and disaster recovery planning. You'll make sure we're always prepared for the unexpected.
• Project Pathfinder: Lead and contribute to IT projects, keeping them on track, on time, and on budget. You'll be the glue that holds it all together.
• Multitasking Marvel: Juggle support requests and IT initiatives like a circus pro—without dropping a single ticket.
• Documentation Dynamo: Keep our IT playbook up to date with clear, helpful documentation. Future you (and your teammates) will thank you.
• Vendor Liaison Extraordinaire: Work with external vendors and service providers to get things done, fix things fast, and keep the tech flowing.
• Security Sensei: Share your wisdom and recommendations to make our IT infrastructure stronger, safer, and smarter.

Other Important Aspects of the Job

• Commitment to excellence and high standards, for yourself and for others.
• Good attention to detail – it's the little things that make the difference in good service and GREAT service for our clients.
• Ability to work independently and as a member of various teams and committees.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to understand and follow written and verbal process instructions.
• Strong verbal, written, and phone communication skills.
• Bilingual welcome.
• You may need to work beyond your regular work hours and occasionally on a weekend, if needed.
• Other Cool Stuff- And hey — you might get pulled into other projects too. We're a team that wears many hats, and yours might be fabulous.

Qualifications for the Job

• 3+ years of IT support experience (desktop, server, and cloud).
• Strong knowledge of cloud administration and troubleshooting.
• Experience managing Active Directory in both on-premises and hybrid environments.
• Solid background with Windows Server environments and Group Policy management.
• Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls).
• Proficiency in building and troubleshooting desktops and laptops (hardware & software).
• Multitasking skills — ability to manage priorities and deadlines.
• Understanding of backup and disaster recovery solutions.
• Excellent problem-solving, communication, and customer service skills.
• Preferred experience with scripting and automation (PowerShell).
• Preferred familiarity with endpoint management tools (Intune, Autopilot, SCCM).
• Preferred some project management.

Work Environment and Physical Demands

• Prolonged periods of standing/walking/sitting.
• Occasionally lift, carry and/or move up to 50lbs.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Occasionally work near moving mechanical parts.
• Occasional loud noise.
• Occasional varying environmental temperature changes.

Pay and Benefits

Benefits: 401(k), 401(k) matching, Dental insurance, Disability insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Referral program, and Vision insurance.

Supplemental Pay: Bonus pay.

We are an equal-opportunity employer and value diversity in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, or marital status.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.