Sr. Engineer - Studio Operator - Technical Support Engineer
Wind River
Job Posting
Position at Wind River
Responsibilities
Provide technical support to software suite: Cloud Platform, Analytics, OpenStack and Conductor
In depth log debug and analysis
Support customer KPI's and SLA's
Software upgrades and patching
Emergency recovery for outages reported by customers
Maintenance of customer lab environments
Mentor and train others in the organization
Document and develop technical content and solutions for knowledgebase
About You
Bachelor's degree in a technical field: Computer Science, Engineering, or similar
Experience working in an external customer facing technical support role
Experience troubleshooting complex technical issues
Excellent written and verbal communication skills in English
Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
Experience working with Linux
Ability to work in a dynamic, high pressure customer facing environment
Ability to manage and prioritize numerous customer issues simultaneously
Additional Skills Considered a Plus
Experience with Docker and Kubernetes
Experience with ELK stack
Experience working with Telecommunication Providers
Experience with scripting: Ansible, Bash, Python
Benefits Package
Competitive Benefits Package
Birthday and Volunteer Time off
Private life, health and travel insurance
Flexible working hours
Employee Assistance program