Crew Operations Manager

Crew Operations Manager

As a Crew Operations Manager at Window Hero, you'll manage lead, coach, and inspire multiple cleaning technicians to deliver 5-star window cleaning and pressure washing services across your territory. You will ensure that jobs are completed to standard, customers' needs are met, and equipment is maintained and in stock. This will include on working on job sites and completing jobs. You'll be responsible for team productivity, customer satisfaction, and KPI growth, acting as the bridge between the office team and field operations. If you're a proactive leader who loves building great teams, solving problems, and taking pride in visible results, we want you on our team.

Key Responsibilities

• Conduct morning team meetings to review goals, schedules, and KPIs.
• On the job with crew.
• Lead by example in professionalism, safety, and customer interaction.
• Ensure crews are on-time, equipped, and aligned with the daily plan.
• Oversee daily and weekly job scheduling for all crews.
• Manage time-off requests and ensure adequate coverage.
• Communicate promptly with customers about delays or changes.
• Track crew productivity, job quality, and customer feedback.
• Conduct field inspections and coach team members as needed.
• Hold crews accountable for hitting daily and weekly targets.
• Respond to all customer calls or texts within 5 minutes when possible.
• Maintain all vehicles and equipment in safe, working condition.
• Oversee chemical and supply inventory to prevent downtime.
• Conduct working interviews and assist with onboarding new technicians.

Key Performance Indicators (KPIs)

• Revenue: $3,000 average per tech per week ($600/day)
• Customer Reviews: 2 new 5-Star Google reviews per tech per week
• Referrals: 1 new customer per tech per week
• Quality: Fewer than 1 callback per tech per week
• Team Compliance: 75% of technicians meeting KPIs consistently
• Consistent KPI achievement over 6+ weeks results in additional performance bonuses.

Compensation & Incentives

Base Pay: $1,000 per week guaranteed

Weekly Bonuses: +$50 bonus for each technician hitting $3,750/week +$50 bonus for earning 5+ new 5-Star reviews in a week

Referral Commission: 10% on initial cleaning from referral-generated jobs

Upsell Bonus: 10% of service plan revenue from manager-signed upsells

Average Total Weekly Compensation: $1,325–$1,700+

Requirements

• Leadership experience (team or operations management required)
• 1–2 years in window cleaning, pressure washing, or similar field preferred
• Strong customer service and communication skills
• Valid driver's license and clean driving record
• Comfortable on ladders and lifting up to 50 lbs
• Proficient with Excel, Word, and CRM systems
• Strong organization and accountability mindset

Why Window Hero

• 5-Star company culture built on teamwork and professionalism
• Paid training and growth opportunities
• Company vehicle and fuel card provided
• Free uniforms and high-quality equipment
• Regular company events and recognition programs
• Opportunities for advancement into regional management

"I started part-time at Window Hero while in college. I worked my way from Crew Member to Crew Leader — and now it's my full-time career!" — Connor Smith, Window Hero Crew Leader

Join the Window Hero Team

If you're a results-driven leader who values teamwork, excellence, and growth — we want to hear from you. Apply today and become a Hero in your community!