Office Assistant II / Customer Service Representative

Office Assistant I/Customer Service Representative

Wilsonart, Denver, has an immediate opening for an Office Assistant I/Customer Service Representative. This position is part of our small Customer Service team. They work directly with our customers and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, apply advanced clerical skills in the assigned department as well as a variety of other tasks as required. This position performs extensive data entry into our internal system.

Essential Duties and Responsibilities:

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10-key into internal system
• Resolves most questions and problems via phone, email, and occasionally in person
• Coordinates with other functions as required
• Assists the needs of the customer
• Performs other duties as assigned

Knowledge, Skills & Abilities:

• Skill in resolving non-routine questions and problems
• Knowledge of company policies and procedures
• Experience with Microsoft Office Suite, especially Outlook and Excel
• Skill in data entry (10 key)
• Skill in operating office machines
• Ability to follow directions, take notes, and self-start
• Ability to work under minimal supervision
• Ability to multi-task, while staying organized

Education and/or Experience:

• High School Diploma or GED
• 90 semester hours of college in Business Administration or a closely related field

Experience:

• 3+ years of related experience or equivalent combination of education and experience

Physical Demands:

• Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20 lbs) or equipment.

Compensation: $22.66 - $26.56/HR, DOE

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

Environment:

• Located in a comfortable indoor area. Examples: executive, management and support positions.

Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.