Office Assistant I / Customer Service Representative

Office Assistant I/Customer Service Representative

Wilsonart, Atlanta, has an immediate opening for an Office Assistant I/Customer Service Representative. This position is part of our small Customer Service team. They work directly with our customers in our Warehouse Customer Pick-up area and will be required to enter electronic orders, answer phone calls, respond to customer inquiries, as well as a variety of other tasks as required. This position performs extensive data entry into our internal system.

Essential Duties And Responsibilities

• Performs duties in accordance with specific instructions and established work methods
• Enters orders via 10-key into internal system
• Resolves routine questions and problems via phone, email, and occasionally in person
• Assists the needs of the customer
• Performs other duties as assigned

Knowledge, Skills & Abilities

• Skill in resolving routine questions and problems
• Experience with Microsoft Office Suite, especially Outlook
• Skill in data entry (10 key)
• Ability to follow directions, take notes, and self-start
• Ability to work under direct supervision
• Ability to multi-task, while staying organized

Education and/or Experience

• High School Diploma or GED
• 1+ years 15 semester hours of college in a related field may substitute for the required experience

Physical Demands

• Sitting in the same location of standing/walking; required to stoop, climb or lift light material (10-20lbs) or equipment.

Environment

• Located in an environment with regular exposure to fumes or odors, temperature extremes, or loud noises which cause noticeable discomfort or moderate risk of accident or illness.

Wilsonart is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.