Sr. Advisor - Insurance Certificate Operations

Sr. Advisor - Insurance Certificate Operations

WTW Certificate center is responsible for processing requests for Certificates of insurance and Auto Identity cards for renewal, new accounts, midterm request. We manage 7K+ clients. 3-4.0 million certificates and auto Identity cards processed annually. Our dedicated Centres in Nashville, Tennessee; Manila, Philippines and Mumbai, India take care of new client set-up, renewals and midterm requests.

Job Summary

• Issuance of certificate of Insurance, Auto Identity cards midterm and renewals
• Understand the client/office requirement, review guidelines for approval, process certificates using certificate processing systems and issue the certificate
• Should be proficient to handle account set-up/acquisitions as required
• Certified to process independently on complex accounts/work type
• Actively participate in the cross-centre market huddles and provide update/insights
• Flexible to work/move cross team within the process
• Identify opportunities for account simplification and waste reduction
• Engaging with Regional Manager and Client managers to streamline accounts and improve client metrics Please note that this role involves rotational night shifts with the following timings:
• 18:30 to 03:30
• 20:30 to 05:30
• 22:30 to 07:30 Candidate working in night shift are preferred.

Role Description and responsibility

• Deliver as per the Key Performance Indicator defined for the role. To always maintain set Accuracy/quality, standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement.
• Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies
• Active engagement with stakeholders to ensure effective delivery of service to our clients
• Schedule adherence and punctuality
• To develop excellent understanding of Processing systems quickly
• Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company.

Skills

• Good interpersonal skills
• Excellent written and verbal communication skill
• Micro Soft Office – Basic
• Eye for detail
• Passionate about quality

Qualifications

• Any Graduate

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com.