Sr. ESRE Apps Engineer

ESRE MobileApp Senior Site Reliability Engineer

Work Location: India, Pune

Job Title: ESRE MobileApp

Job Business Unit: WSI Corporate Technology, Pune

Overview / What we are looking for:

As a Senior Site Reliability Engineer at Williams-Sonoma you will support eCommerce production operations on the eCommerce Support team as an engineer who solves problems at root cause. You already enjoy solving problems with code, which is why you're a balanced engineer, at home both in application code written by others, as well as designing your own app from scratch. Your documentation and communication skills are above par and you have prior experience working in a production support capacity as a full-stack, Site Reliability, Production Operations, similar Engineer. Your primary focus will be on the resilience, operability, stability, and scalability of the Williams-Sonoma family of brands' eCommerce websites and to ensure that the websites maintain optimal availability for our users. You will collaborate with a full-stack team of peers to monitor, detect, and investigate site behaviors, correct and enhance code already in production, deliver features, and facilitate more efficient software business process.

Requirements / Qualifications:

• Strong troubleshooting skills utilizing log analysis, application performance management (APM), real user monitoring (RUM), developer tools, and localhost testing

• Strong full stack, Java and/or Javascript skills

• Experience providing hands-on monitoring as well as authoring monitoring and alerting using multiple toolsets

• Demonstrable history of production operations issue management and response

• Track record of success writing English for a business audience

• Ability to lead a technical team of interdisciplinary peers toward issue resolution

• Strong organizational skillset and ability to track multiple issues to resolution

• Ability to master multiple subject matter areas and train and mentor peers and stakeholders

• Ability to collaborate with internal support and engineering teams and 3rd party vendors on problems and solutions

• Exemplary practice of documenting findings, providing evidence

• Experience writing standard operating procedures and rigorous adherence to same

• Experience utilizing issue/workflow ticket tracking systems

• B.S. degree in CS or 2+ years of application development experience in a professional setting

• 3 years experience supporting production services

• Self-motivated and collaborative

E-commerce industry experience is a plus.

About Us

Founded in 1956, Williams-Sonoma Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, Pottery Barn Teens, West Elm, Williams-Sonoma Home, Rejuvenation, GreenRow and Mark and Graham. We currently operate retail stores globally. Our products are also available to customers through our catalogs and online worldwide. Williams-Sonoma has established a technology center in Pune, India to enhance its global operations. The India Technology Center serves as a critical hub for innovation and focuses on developing cutting-edge solutions in areas such as e-commerce, supply chain optimization, and customer experience management. By integrating advanced technologies like artificial intelligence, data analytics, and machine learning, the India Technology Center plays a crucial role in accelerating Williams-Sonoma's growth and maintaining its competitive edge in the global market.