Business Workflow Automation Role

This role reports to the Manager of Business Workflow Automation.

You are excited about this opportunity because you…

Enjoy working in a highly collaborative environment
Are an excellent communicator; in person, on email and over the phone
Identify opportunities for improving user experience
Execute enhancements on existing products
Evaluate and monitor the performance of the products in the assigned product categories
Understand the realities of working collaboratively with cross-functional partners and excel at elevating the overall performance of the team
Can prioritize and manage multiple complex projects with aggressive timelines
Pride yourself on your quality, time management and accuracy of work
Proven experience as a key technical resource contributing on the development of solutions in client environments
Are an experienced problem solver and enjoy resolving complex issues
Knowledgeable of runbook/orchestration automation
Have strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity
Are a proven team player

Desirable Competencies

2+ years working in the ITSM or IT services/consulting industry preferred
2+ years coding Service Now features or similar platforms preferred
Experience with ITIL Foundation level and other frameworks such as COBIT, IT4IT beneficial
Experience with Web Services, API's, Database-level integrations/ETL
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working a SaaS environment
Experience in driving design and strategy around tools
Knowledge of technical components such as LDAP, VPN, SSL, and other technologies
Must be fluent in English, both written and spoken
Degree or equivalent, preferably in Information Technology and proven experience in technical development role

Software Engineer (service Now)