Sales & Service Lead: West Elm

Sales & Service Lead

Williams Sonoma is a multi-channel specialty retailer of high-quality products for the home. Our family of brands in Australia includes the well-known retailer's West Elm, Pottery Barn, Pottery Barn Kids & Williams-Sonoma.

Our West Elm in Chadstone is looking for a Sales & Service Lead (also known as a Sales & Service Key Holder) to create a unique shopping experience by providing exceptional customer service in a fast-paced, specialty retail environment. This is a permanent, part-time position offering 40 hours per fortnight with a fixed two-week rotating roster, including alternate weekends.

We are all about creating a workplace where you feel supported, inspired, and excited to come to work. Here's just a taste of what you will enjoy as part of our team:

• Generous employee discounts so you can enjoy our amazing products
• Paid parental leave to support you through life's most important milestones
• Access to a confidential Employee Assistance Program for personal and professional support
• Career growth opportunities with real investment in your development
• A supportive, collaborative team culture where your success is celebrated
• The chance to be part of a fast-growing global business with an entrepreneurial spirit

What You Will Be Doing:

• Deliver exceptional customer service and drive sales through product knowledge and support of in-store design services.
• Complete operational tasks including opening and closing duties, register functions, and compliance with company policies.
• Maintain visual merchandising standards and ensure the store is clean, well-presented, and fully stocked.
• Assist with inventory management including receiving, replenishment, stockroom organization, and WHS practices.
• Participate in training and development while supporting a collaborative, high-performing team environment.

What You Will Bring to the Role:

• 1-2 years customer service experience (specialty retail preferred but not required).
• Strong sales skills with the confidence to meet and exceed performance targets.
• A proactive, solution-focused attitude with the ability to multitask in a fast-paced environment.
• High attention to detail

Ready to join the team? If you are a motivated Retail Professional looking to be a part of the Williams Sonoma family, apply today and make an impact as our next Sales & Service Lead!