Merchandiser (global Item Operations Specialist)

Global Item Operations Specialist

We're seeking a highly organized, detail-oriented, and collaborative Global Item Operations Specialist to support item setup and data integrity across global systems. This role requires strong communication, problem-solving, and stakeholder management skills to ensure smooth coordination between platforms and teams, driving consistency and operational efficiency across markets.

To seamlessly integrate global item setup into established brand processes, ensuring accuracy, consistency, and scalability across all markets

Key Responsibilities

• Initiate and manage SKU creation requests in PLM (Product Lifecycle Management) for all WSI Global Markets.
• Partner with cross-brand teams to execute changes to SKU-level data including pricing, costing, descriptions, product hierarchy, fulfillment information, and product attribute flags.
• Communicate prioritization of SKU creation and maintenance requests between cross-functional teams, maintaining transparency and alignment on open issues.
• Support cross-functional projects, process enhancements, and system upgrades with a proactive, solution-oriented mindset.
• Collaborate effectively with Merchandising teams to ensure assortments are accurately managed and represented across systems.

What You'll Help Achieve

• Consistent item setup across global brands and markets.
• Streamlined error resolution and improved process efficiency through collaboration and clear communication.
• Greater item readiness for downstream systems through strong attention to detail and ownership.
• Enhanced teamwork and coordination across global workflows.

JOB HOLDER'S COMPETENCIES & EXPERIENCE:

• 3-4 years relevant work experience
• Previous experience in the merchandise operations, product development, supply chain or a related role

Soft Skills

• Strong attention to detail and commitment to accuracy.
• Clear communication and willingness to collaborate across team.
• Analytical mindset with curiosity to understand how systems connect.
• Adaptability in managing shifting priorities and timelines.
• Proactive approach with a focus on learning and continuous improvement.
• Reliable team player who takes ownership and follows through.

Hard Skills

• Familiarity with Excel (e.g., sorting, filtering, basic formulas, VLOOKUP, pivot).
• Preferably with experience in PLM systems, not limited to any other systems within the organization.
• Comfort working with large data sets and maintaining data accuracy.
• Awareness of merchandising or product lifecycle processes is a plus.
• Ability to learn and adapt to new systems or software quickly.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of home furnishings in the United States, Canada, Puerto Rico, Australia, United Kingdom and the rest of the world with franchise partnerships. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, Mark and Graham, and GreenRow. Our passion for high-quality products, functional design, outstanding customer service, enhancing the lives of our customers and the communities remains as our core values.

Today, we are a more than USD 8.7 billion company, with a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.

The Singapore regional office was set up in 2008 and we currently have more than 160 associates in functions such as sustainability, customs & compliance, finance, human resource, information technology, inventory planning, logistics, sourcing and quality assurance.

The Global team is an inclusive employer where we recruit and provide employees with fair opportunities on the basis of merit, regardless of age, race, gender, religion, marital status and family responsibilities, or disability.