Office Services Operator

Office Services Operator

Salary: £30,800 per annum, plus company benefits

Location: London, EC2M 2AT

Contract: Full Time, Permanent

Shifts: 40 hours per week, Monday – Friday, working shifts between the hours of 8am and 8pm with 1 hour unpaid lunch. 1 in 4 weekend on-call cover.

Work model: Fully onsite

Williams Lea seeks Office Services Operator to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of Role

The Office Services Operator is responsible for providing a proactive on site office support service to the legal fee earners within this law firm in the heart of the city. This could include various duties including administration, customer service, print and mailroom.

Key Responsibilities

• Scan, print and copy documents for the client making sure work is quality checked and sent back correctly.
• Deal with incoming post. Sort and scan everything and email to the relevant departments.
• Deal with outgoing post by Franking/Royal Mail.
• Book couriers and deal with incoming couriers quickly and efficiently.
• Build relationship with clients and manage their perceptions and expectations by proactively supporting needs.
• Support colleagues and work as a team in order to achieve the best results for clients.
• Comply with departmental procedures.
• Assist with stationery. Check and stock cupboards, record items that need ordering.

Personal Attributes

• A proactive attitude, floor walking where necessary to support fee earners.
• Good PC skills with knowledge of Microsoft Word and Excel.
• Previous post room and reprographics experience would be preferable but not essential.
• Outstanding customer service skills.
• Able to think outside the box and make decisions if required in the absence of the Team Leader or Senior Operator.
• Able to handle difficult situations well and to act appropriately.
• Display an adaptable and flexible approach.
• Team player – not only within their team but personable and will help out wherever required to get the job done.

Rewards and Benefits

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.