Client Services Consultant

Client Services Consultant

Are you energized by solving problems, helping others succeed, and staying at the forefront of technology? Williams College is seeking a dynamic Client Services Consultant to provide top-tier technical support to faculty, staff, and students, ensuring our community can thrive in their academic and professional pursuits. This role is part of Client Services within the Office for Information Technology (OIT). As part of the team, you'll contribute to operating our help desks, maintaining and upgrading computing environments, and delivering exceptional technical support solutions. If you're excited by hands-on service, mentoring student workers, and collaborating on technology projects, this is your opportunity to grow in a rewarding and people-centered position.

Due to the nature of direct campus support this position is fully onsite, remote work arrangements are not available at this time. Williams College is committed to building a broadly diverse and inclusive community where members from all backgrounds can live, learn, and thrive. The successful candidate will work effectively and respectfully with faculty, staff, and students from a variety of backgrounds in a collaborative setting.

Responsibilities:

• Provide exceptional and timely customer service in-person, via email, phone, or remote control software, ensuring problems are accurately triaged and routed.
• Analyze and interpret new information to identify technical problems, develop and document solutions, and collaborate with IT colleagues to efficiently resolve complex issues.
• Contribute to a culture of high-quality service by carefully tracking help desk calls, managing end-user hardware, and communicating effectively with clients.
• Upgrade faculty and staff workstations, manage data transfers, and provide follow-up support.
• Actively participate in the planning, implementation, and troubleshooting of IT systems and networks, developing standards for maintenance and upgrade tasks.
• Partner with other OIT teams on campus-wide initiatives, providing insight and technical problem-solving expertise.
• Learn and contribute to best practices in higher ed IT through participation in professional networks.

Reporting to the Director of Client Services, you'll work closely with your Client Services team members and colleagues across the IT department. One of the best parts of this job is the opportunity to interact with every department at Williams, thus supporting all the amazing work done across the entire college.

Qualifications:

• Associates degree or equivalent is required.
• At least 2 years relevant technical and customer service experience is required.
• Experience providing support in a higher education setting is desired.
• Strong interpersonal and communication skills to support a diverse campus population.
• Specific and measurable experience solving technical computer issues including software, hardware, printing, mobile devices, and networking.
• Strong knowledge of both Mac and PC operating systems, MS Office applications, and Google suite.
• Strong problem-solving, critical thinking, and organizational skills.
• Proven ability to learn and support new technologies and tools.
• Adaptability to work both independently and collaboratively in a team environment.
• Detail-oriented approach and a commitment to quality service.

This full-time, year-round position is eligible for Williams College's comprehensive benefits including tuition assistance, healthcare, paid leave, and access to gym facilities and professional development opportunities. This position requires fully in-person work on the Williams College campus in Williamstown, MA. Remote work arrangements will not be available at this time.

The pay range for this position is $65,000 to $75,000, commensurate with experience. Application review will begin on September 11, 2025. A cover letter is required in order for your application to be considered. In your letter, please address your specific interest in this particular position and the strengths you would bring to the Client Services team in this role. Applicants should highlight relevant experience with technical support, customer service, and problem solving. Please attach your cover letter as a separate document in your application.

Please visit http://careers.williams.edu to apply. Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable. Decisions regarding appointments, promotions, and conditions of employment comply with applicable federal or state law prohibiting discrimination based on race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity or expression, ancestry, or military service. Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn, and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at (413) 597-2681 or email at hr@williams.edu.