Ships Agency Operations Supervisor SA

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Main Responsibilities

Overall responsible for the port, site, and designated customers' operations

To oversee Ships agency operators' team and manage team performance

Ensure that Ships Agency performance and service quality is according to Standard Operating Procedures (SOP)

Pro-actively identify new means of achieving cost savings, including vendor discounts on behalf of the principal

Selecting, appointing and evaluating vendors and suppliers, ensuring compliance with WPS procurement governance

Actively identify new business and sales opportunities in the territory/country and work with Ships Agency sales to promote local ports towards customers

Ensure profitable port operations by increasing revenue, whilst driving efficiencies to control costs

Ensure correct amount of pre-funding is received, or the correct level of authority has approved any deviation, prior to performing the port call, in line with the Chart of Authority. Same to be ensured when additional funding required prior vessel's sailing

Ensure procedures relevant to Disbursement Accounts production are implemented and optimised

Ensure efficient and competent resources are appointed at port location(s)

Ensure onboarding and regular training is conducted for all employees

Overall Ships Agency QHSSE compliance within assigned Territory and use of Take 5 as appropriate

Responsible for supporting and ultimately driving the collection of spot port call receivables

After departure analyse the port call and communicate to the customer the provided added value

Handle vessel clearance procedures dealing with system of authorities (e.g. Porto Sem Papel, Mercante, Port Authorities' systems, among others) complying with rules and deadlines to grant a smooth port call for the vessels handled

Stablish a clear and proactive communication with customers and other stakeholders involved on vessel operations to anticipate, solve, and mitigate operational situations