Procurement Officer - Query Support

Join Our Global Team

Wilhelmsen Ship Management is one of the world's largest third-party ship managers originated from Oslo, Norway with over 20,000 employees including our seafarers with a portfolio of more than 450 vessels and counting. Our employees are working with a comprehensive global maritime group providing over half of the merchant fleet with essential products and services, along with supplying crew and technical management to the largest and most complex vessels ever to sail.

We offer a culture and vibrant work environment of strong leadership, collaborative, career development, work-life balance and a job that is both challenging and stimulating. All team members are empowered with the freedom to influence each other as long it complies with our Company's values and vision.

Main Responsibilities and Tasks

• Ensure reconciliation of vendors Statement of Accounts is regular and prompt. This includes requesting and following up on SOA with WSM Approved vendors
• Ensure queries from internal/external stakeholders, vendors are responded within the turnaround KPI set
• Ensure all payment queries are responded and outstanding are paid on time in accordance to the payment term
• Send reminders to Purchase Order / Invoice Approvers for all outstanding unpaid invoices including measuring Approval Turnaround time and systematic follow up
• Act as intermediary between vendors and WSM on all invoice related matters
• Act as expeditor within WSM to ensure the Procure-to-Pay cycle is complete with prompt payment
• Perform other duties and tasks as assigned

Accountabilities

• The position will be measured against reconciliation of SOA done
• The position will be measured against query ticket turnaround time in ServiceNow system
• The position will be measured on improvement in Approval Turnaround Time
• The position will be measured on contribution to WSM Procure-to-Pay turnaround time improvement

Qualifications

Mandatory requirements

• Diploma/Degree in Commerce, Business Administration, Accounting and/or Finance
• Good command of English
• Strong stakeholder management skills
• Excellent organizational abilities
• Strong analytical and problem-solving skills
• Highly driven and determined
• Solution-oriented mindset
• Excellent interpersonal skills with the ability to work well with diverse personalities and cultures
• Flexible and innovative thinker, comfortable working under pressure
• Proactive with a strong sense of ownership
• Previous experience working in a Shared Services Center (SSC) environment

All business systems used within Procurement, including BASSnet, EyeShare, ServiceNow, Excel, Word and SAP