Agriculture Customer Service Representative - Healdsburg, CA

Customer & Business Solutions Representative Ii

Investing in you, join a 100-year-old, family-owned leader in Ag – and grow with us!

We invest heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

We know the confidence gap can get in the way of meeting spectacular candidates, so please don't hesitate to apply – we'd love to hear from you.

Role Overview:

A Customer & Business Solutions Representative II works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse – from stocking and retrieving items to making deliveries, operating a forklift, pitching in with housekeeping, and supporting general branch needs.

Sample Of What You'll Do In This Role:

• Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software

• Respond to customer sales inquiries in a timely, accurate, and appropriate manner

• Submit and code bills and invoices to the AP department for payment

• Work closely with the Sales and Operations team to maintain adequate inventory levels to meet customer needs

• Conduct monthly inventory cycle counts and annual inventory

• Support the Sales Team with inaccurate customer pricing and quickly resolve any inquiries or concerns

• Prepare reports under manager's supervision

• Aid team members in administrative tasks

What You Bring To The Role:

• 2+ years of experience

• Proficiency with Microsoft Office Suite

• Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)

• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios

• Mobility to move freely across uneven terrain both indoors and outdoors safely

• High School Diploma or equivalent

What Makes You A Great Fit:

• You have strong interpersonal and effective communication skills

• You have good organizational skills with strong attention to detail

• You're able to respond professionally to inquiries or complaints

• You read, write, and speak English fluently

Compensation And Benefits:

The base compensation for this position ranges from $21.83 to $29.14 per hour. Please note that wages may vary depending on skills and experience. This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits.