Youth/young Adult Emergency Services, Sheltering (the House), & Street Outreach Navigator

Youth/Young Adult Emergency Services, Sheltering (The House), & Street Outreach Navigator

Hilltop's mission is to create connection to build a community where everyone belongs. We value Relationship, Integrity, Courage, Inclusivity, Growth, and Fun. Who We Are: At Hilltop Community Resources, we are more than a multi-faceted non-profit organization that serves our community. We're a large and vibrant collection of creative and driven individuals that each play a unique and important part in what we do every day. Headquartered in beautiful Western Colorado, Hilltop is invested in the betterment of where we live, work and play. For 75 years, Hilltop has provided resources and support for a wide range of people of all ages, stages and walks of life. Our approach is rooted in our values that we weave into everything we do. We care about people and prioritize a healthy and happy workplace culture. The Part You'll Play: Working at Hilltop is a fantastic opportunity with lots of chances for growth, connection and team building. Hilltop values the employee experience and promotes a culture of purpose and belonging for every employee. We believe work can be fulfilling and fun. This role is no exception. An overview of this position entails…This position is responsible for supporting youth and young adults in crisis intervention and emergency sheltering needs through assigned program assessments or program model. Uses a variety of evidence-based practices to help youth and young adults navigate the resources needed to become healthy, stable, safe, connected, and housed.

Essential Duties and Responsibilities:

• Become trained and/or certified in assigned Hilltop Program, curriculum or Practice, and conduct duties in accordance to fidelity standards, grant requirements and program guidelines.
• Complete certification(s) required for position, which may include, but not be limited to training for peer support and therapeutic case management, Credentials of the Family Resource Center Association (FRCA), housing system/programming models, or other required training, as applicable to assigned role.
• Make initial contact, via walk-ins, internal or external referral sources, and/or contact through street outreach, with participant to present available services and provide referrals and/or concrete support through one-on-one meetings and/or phone contact.
• Upon enrollment, create a working file and/or complete data entry with all necessary documentation; assist participant in developing their individualized goal/plan for safety and housing.
• Administer all required assessments and screenings with participants.
• Refer participants to external services and resources when the needs are outside the scope of Navigator's professional training.
• Create and maintain accurate and timely contact notes and enter timely data in appropriate program databases per program regulations.
• Collaborate with relevant agencies to assist participants with meeting goals. Contact parents and/or DHS and have appropriate permissions to work with unaccompanied minors.
• Plan, advertise, and implement lessons, activities and classes based on specific program curriculum requirements. Provide mentorship.
• Accompany, facilitate, and/or attend meetings/staffing with court, school, medical, and/or legal related agencies. Provide or brainstorm ideas regarding transportation, as needed.
• Facilitate screenings for behavioral health needs, health needs, resource needs, and housing to complete appropriate documentation and processes as needed or if required by program.
• May share "lived" experience with participants by modeling effective personal interactions and behaviors, advocating for and supporting individuals, sharing personal experiences, mentoring individuals, and helping to build natural supports, if applicable.
• Facilitate a POD
• Assist with monitoring/ordering facility supplies.

More Specifically, In This Role We Request: This position requires some specific skills that we hope you can bring.

Education & Experience: Two years of college or equivalent related work experience; or equivalent combination of education and experience. Two years of lived experience (i.e., housing insecurity, behavioral health, food insecurity, member of LGBTQ+ community, survivor of violence, experience in custody of DHS/DYS, disability, and/or recovery from addiction, etc.) is preferred.

Certificates, Licenses & Registrations: CPR Certificate/First Aid Certificate (preferred), Certificate from Crisis Prevention Institute (CPI) Training (preferred), Valid Colorado Driver's License

Now Tell Us About You: Here's your chance to shine! Hilltop recognizes the unique experiences, and skill sets every individual brings to the table. We know the journey is different for everyone. Please apply to share your background, education, previous experience or special qualities you can bring to this role. This position will stop accepting applications on 10/21/2025.

Before you join the Hilltopper Community: Connections come with care! Before you join our team, you will be required to go through some background checks and health clearances to ensure the safety and wellbeing of everyone in our community.

Clearances & Health Requirements: The following background checks are conducted by Hilltop Community Resources: Hilltop Criminal Background Check, Sex Offender Registry, Driving Record, Department of Health and Human Services Office of Inspector General (OIG) Exclusion List, BIU Clearance, Non-Facility Fingerprint Card, Non-Facility TRAILS (Child Abuse Registry), Influenza Vaccination (recommended), Tuberculosis (TB) skin test, Any other required vaccination.

Perks and Benefits to Sweeten the Pot:

• Competitive Pay and Benefits: The starting wage range for this role is $20.00 to $21.00 per hour.
• Check out our full benefits package here: https://hilltoppers.htop.org/wp-content/uploads/sites/107/2025/06/Benefit-Guide-FINAL-2024-2025_6.2.2025_Compressed.pdf
• Part-time and full-time schedules that can fit your needs.
• The schedule for this specific position is full-time schedule of Monday-Friday 9:00am-5:00pm. Occasional flexing hours necessary.
• Professional and personal development opportunities for all employees
• A supportive and inclusive work environment
• Meaningful work that makes a positive impact in the community and lives of others

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.