Patient Services Manager - support Services

Patient Services Manager

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

The Patient Services Manager is responsible for management of all daily administrative operations, while maintaining excellent customer service and high standards of quality. The Patient Services Manager maintains the achievement of financial targets by ensuring full capacity of schedules for all departments. The Patient Services Manager works to coordinate within the Finance department to ensure accuracy, increasing reimbursement. Consistent with our organizational commitment, the Patient Services Manager will work from a whole person health philosophy integrating physical, mental and social well-being to help people achieve their optimum health.

Salary: $62,000

Education and Experience/Qualifications

Bachelor's degree plus a minimum of one (1) year or a High School diploma plus five (5) years of progressively responsible experience in a healthcare services setting including experience in healthcare office practice operations and billing is preferred. Must have experience with supervision of employees and operational office management.

Demonstrated experience with computerized scheduling, billing, health record systems and patient portals. Experience in interpreting and compliance with federal, state and local regulations and laws. Displays strong analytical skills and ability to organize and take action. Must be flexible and adaptive to a changing and growing environment. Demonstrated ability to rapidly improve process performance. Proficient in MS Office. Strong written and verbal communication skills and the ability to negotiate and create solutions.

Location: Hartford, CT

Schedule: Full time

Employee Benefits

At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:

Nurture Your Health:

• Comprehensive medical and prescription insurance through Centivo
• Comprehensive dental and vision insurance through Cigna
• Access to wellness programs to support your physical and mental health

Secure Your Future:

• Enjoy peace of mind with company-paid life and AD&D insurance
• 403(b) Plan, with contributions from the company

Fuel Your Career Growth:

• Pursue your educational goals with our Education Reimbursement Program
• Access training and development opportunities
• Receive a productivity incentive to recognize your hard work and dedication

Maintain Work-Life Harmony:

• Recharge with generous paid time off, including:
• 15 vacation days per year to explore and recharge
• 8 sick days per year for your well-being
• 2 personal days per year for your personal needs
• 2 floating holidays per year to celebrate what matters to you
• 9 paid company holidays to spend with loved ones
• Access free and confidential counseling through our Employee Assistance Program (EAP)

Essential Duties and Responsibilities

Supports oversight of the day to day administrative operations of the health center sites to include all staff schedules (work and patient appointment).

Oversees the process of patient registration, payment collection, triage, appointment scheduling, and checkouts, ensuring accuracy of data entry.

Oversees daily activities of Support Services staff, ensuring continuity of daily functions between offices.

Identifies areas of improvement with the internal process along with possible solutions, and implements approved, improvement plans across all sites.

Coordinates operations and activities to ensure efficiency and quality while adhering to policies and procedures and monitors for effective compliance.

Assures timely recruiting, hiring, and training a highly effective, customer-focused team, and performs disciplinary action as needed in accordance with HR policy.

Ensures workflows and timely response for all activities required to support the practice manager.

Models professional, solution focused customer service orientated behavior.

Collaborates with Supervisors and staff to develop individual and group performance goals. Reviews performance results with staff, provides, mentoring/coaching, and prepares timely annual staff performance evaluations.

Coordinates accurately with Support Services staff and the Billing Department to ensure proper insurance billing for all services rendered across departments and sites.

Performs all functions required of Support Services Supervisors, along with staff scheduling and coverage.

Provides timely, efficient, customer-focused and professional correspondence to customers, both internal and external, assisting with difficult calls or walk in situations.

Arranges for the ordering of all office, medical supplies and furniture. Contains spending within the health center consistent with budget.

Responsible to monitor and present various reports.

Work with IT to promptly address any EHR, phone, fax issues, internet or related functions.

Coordinates with Support Services Supervisor on weekly accounting of all payments received, as well as communication of outstanding balances with clinical management. Coordinates and reviews any discrepancies in cash drawer balancing with supervisor.

Demonstrates leadership by reinforcing positive behavior and promoting recognition through the use of effective employee evaluations, employee appreciation, effective hiring practices, and accountability.

Regulatory and Corporate Compliance Responsibilities

Understands and adheres to Wheeler Clinic's compliance standards as they appear in the clinic's corporate compliance plan, code of conduct, and conflict of interest policy.

Completes all training in a timely manner as required by state and federal regulations (e.g., Compliance, Fire Safety, HIPAA HITECH, Infection Control, Sexual Harassment, etc) and specific to the department and position.

Keeps abreast of all pertinent federal, state and clinic regulations, laws, and policies as they presently exist and as they change or are modified.

Ensures that the staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs.

Performs other related duties as assigned.