Restaurant Services Specialist

Whataburger Careers

This position is responsible for supporting the end-to-end process improvement initiatives for key kitchen and food production systems such as Inventory, Ordering, Cost, Waste, Kitchen Equipment, Technologies, and Food Production/Delivery. The role includes the development of diagnostic materials, performance reports, and the implementation of enhancements to improve operations, efficiency, and overall business performance.

Total Rewards

Competitive Weekly Pay, Bonus Program with 250% Upside Potential, Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance, Opportunities for Career Development and Growth, Healthcare and Life Insurance Benefits, Paid Time Off - 5 Weeks on Day 1, Flex Weeks - Remote Work Arrangement, Paid Corporate Holidays, 401(k) Savings Plan with a Competitive Company Match, Paid Parental Leave – Subject to Eligibility Requirements, Short-Term Disability, Long-Term Disability, Scholarship Program - You and Your Dependents are Eligible!, Whataburger Family Foundation (Hardship Grant Assistance), Discounted Meals For You and a Guest, Wireless Service Discounts, Computer & Software Discounts, Fitness / Gym Discounts, Awards and Recognition For All You Do, Retirement Celebration Program

Responsibilities

Collaborate to develop, organize, and maintain enterprise-level roadmaps for kitchen and food systems. Maintains dashboard reporting for kitchen and food systems. Assist with the development, review, and updating of Key Performance Indicators (KPIs) for restaurant systems. Monitor and provide coaching to ensure KPIs are met, and performance is optimized. Work directly with cross-functional teams and stakeholders to implement system enhancements across the enterprise. Organize and conduct meetings with cross-functional teams and stakeholders to review current processes, identify improvement opportunities, and implement new solutions. Continuously review, update, and refine procedures, documentation, and resources to ensure business relevance and future scalability of kitchen systems. Compile, develop and present detailed performance overviews for key stakeholders in various meetings (e.g., QOP, QBR, Pre SAS, SAS, Strategy, SLT). Develop and implement processes aimed at improving Kitchen and Food Production system efficiencies. Collaborate, create, and publish communications to support the adoption of new processes and best practices within Kitchen and Food Production systems. Assumes additional responsibilities as assigned.

Education

Bachelor's degree or equivalent work experience required

Experience

Experience in contributing to the management of projects is preferred, 3+ years' experience preferably in restaurant industry

Knowledge, Skills & Abilities

Ability to Problem-Solve, think Critically and Creativity; these are essential for improving business processes. Ability to analyze system performance, identify root cause, evaluate potential solutions and areas for improvement. Ability to actively listen, be adaptable, communicate, influence, negotiate and make decisions while motivating assigned staff and stakeholders. Ability to work in a diverse cross functional team environment and their leadership. Proficiency in MS Office Word, Excel, Outlook, Power Point, Working Knowledge in Workday, Visio and Smartsheet (as applicable)

Working Conditions/Travel Requirements

Expected to work the necessary time to satisfactorily fulfill job responsibilities. Must be able to report to work timely and as required by operational/business needs. Must be able to work a full-time schedule and work outside of normal business hours when necessary. Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary