Restaurant Services Specialist

Whataburger Careers

This position is responsible for supporting the end-to-end process improvement initiatives for key kitchen and food production systems such as Inventory, Ordering, Cost, Waste, Kitchen Equipment, Technologies, and Food Production/Delivery. The role includes the development of diagnostic materials, performance reports, and the implementation of enhancements to improve operations, efficiency, and overall business performance.

Total Rewards:

• Competitive Weekly Pay
• Bonus Program with 250% Upside Potential
• Performance for Pay Program – Eligibility to Receive a Pay Increase Once a Year, Based on Performance
• Opportunities for Career Development and Growth
• Healthcare and Life Insurance Benefits
• Paid Time Off - 5 Weeks on Day 1
• Flex Weeks - Remote Work Arrangement
• Paid Corporate Holidays
• 401(k) Savings Plan with a Competitive Company Match
• Paid Parental Leave – Subject to Eligibility Requirements
• Short-Term Disability
• Long-Term Disability
• Scholarship Program - You and Your Dependents are Eligible!
• Whataburger Family Foundation (Hardship Grant Assistance)
• Discounted Meals For You and a Guest
• Wireless Service Discounts
• Computer & Software Discounts
• Fitness / Gym Discounts
• Awards and Recognition For All You Do
• Retirement Celebration Program

Responsibilities:

• Collaborate to develop, organize, and maintain enterprise-level roadmaps for kitchen and food systems.
• Maintains dashboard reporting for kitchen and food systems.
• Assist with the development, review, and updating of Key Performance Indicators (KPIs) for restaurant systems. Monitor and provide coaching to ensure KPIs are met, and performance is optimized.
• Work directly with cross-functional teams and stakeholders to implement system enhancements across the enterprise.
• Organize and conduct meetings with cross-functional teams and stakeholders to review current processes, identify improvement opportunities, and implement new solutions.
• Continuously review, update, and refine procedures, documentation, and resources to ensure business relevance and future scalability of kitchen systems.
• Compile, develop and present detailed performance overviews for key stakeholders in various meetings (e.g., QOP, QBR, Pre SAS, SAS, Strategy, SLT).
• Develop and implement processes aimed at improving Kitchen and Food Production system efficiencies.
• Collaborate, create, and publish communications to support the adoption of new processes and best practices within Kitchen and Food Production systems.
• Assumes additional responsibilities as assigned.

Education:

• Bachelor's degree or equivalent work experience required

Experience:

• Experience in contributing to the management of projects is preferred
• 3+ years' experience preferably in restaurant industry

Knowledge, Skills & Abilities:

• Ability to Problem-Solve, think Critically and Creativity; these are essential for improving business processes
• Ability to analyze system performance, identify root cause, evaluate potential solutions and areas for improvement
• Ability to actively listen, be adaptable, communicate, influence, negotiate and make decisions while motivating assigned staff and stakeholders
• Ability to work in a diverse cross functional team environment and their leadership
• Proficiency in MS Office Word, Excel, Outlook, Power Point
• Working Knowledge in Workday, Visio and Smartsheet (as applicable)

Working Conditions/Travel Requirements:

• Expected to work the necessary time to satisfactorily fulfill job responsibilities
• Must be able to report to work timely and as required by operational/business needs
• Must be able to work a full-time schedule and work outside of normal business hours when necessary
• Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary

300 Concord Plaza Dr San Antonio TX 78216-6903