Senior IT Operations Associate G7

Senior IT Operations Associate

This position is based in Algiers, Algeria Country Office (CO), with support to Tindouf field operation, and reports to the MSD & Finance Officer.

The purpose of the assignment is to lead and strengthen IT service delivery, ensuring reliable and secure technology support that underpins WFP's humanitarian operations in Algeria and enables effective programme implementation in a complex and remote setting.

Key Responsibilities:

• Manage and coordinate a team of IT support staff including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Provide training and advice to clients and end users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work.
• Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports in order to identify and recommend solutions.
• Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.
• Develop and deploy a variety of documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.
• Manage the implementation of new standard applications in order to provide WFP staff with the tools they need to perform effectively.
• Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.
• Provide support to users, log and analyse all requests for support in accordance with standard processes, to support staff to deliver their services.
• Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational requirements. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

Qualifications and Experience:

Education: Completion of secondary school education is required. Additional post-secondary degree in a relevant functional area (e.g., Computer Science/IT Engineering degree or master's degree) is considered an asset.

Experience: Seven (7) years relevant work experience.

Desired experiences for entry into the role:

• Has participated in development of IT governance processes.
• Has gained additional exposure building relationships with the business counterparts on key IT initiatives.
• Has experience project managing small country level IT initiatives.
• Has coached, trained and mentored junior staff on building their technical capabilities.
• Has an experience within the United Nations system or other international organizations is considered an asset.

Language: Fluency (level C) in oral and written communication in French and Arabic is required, with an intermediate (level B) working knowledge of English.

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.