Senior IT Operations Associate SC - 07

Information Technology Maintenance And Support

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

WFP is a 2020 Nobel Peace Prize Laureate.

WFP offers a highly inclusive, diverse, and multicultural working environment.

WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Job holders typically have independent responsibility for technical, specialized work including planning, organization, coordination and setting objectives. They deal with issues that are often undefined and involve areas of uncertainty and complex inter-relationships. The instructions received are broad and the job holders are expected to consistently demonstrate a high degree of personal responsibility and initiative to respond independently to queries. Job holders have a level of IT expertise and knowledge to adapt and develop standard systems and processes in order to continually improve the level of support provided. Job holders are typically expected to motivate and develop a team of support staff and/or are responsible for specialized support service(s) where the work is undertaken with the help of specially designed techniques, methods and processes.

To lead Information Technology maintenance and support activities to enable the effective delivery of IT services.

Manage and coordinate a team of IT support staff including the capacity building of staff, to ensure individual and team objectives are met in compliance with all relevant regulations and policies.

Provide training and advice to clients and end users of IT services, understand and resolve issues and ensure IT policies, procedures, systems and tools are correctly applied to assist WFP staff in conducting their work.

Coordinate the collation of a range of complex data, conduct data analysis, including the impact of changes, and support the development of accurate reports in order to identify and recommend solutions.

Oversee the maintenance of systems and hardware by junior technology assistants to ensure technology is running effectively for WFP staff.

Develop and deploy a variety of documentation and equipment for use by WFP staff to ensure staff have access to the required IT services and products.

Manage the implementation of new standard applications in order to provide WFP staff with the tools they need to perform effectively.

Work with groups in IT service delivery and other staff to understand needs and support the development of integrated IT support services.

Provide support to users, log and analyse all requests for support in accordance with standard processes, to support staff to deliver their services.

Support the development and implementation of plans for the delivery of a full range of IT services and improvements to methods and processes in order to meet operational requirements.

Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

Has participated in development of IT governance processes.

Has gained additional exposure building relationships with the business counterparts on key IT initiatives.

Has experience project managing small country level IT initiatives.

Has coached, trained and mentored junior staff on building their technical capabilities.

Completion of secondary school education. A post-secondary certificate in the related functional area.

Fluency (level C) in both oral and written communication in Spanish and English language.

Female and qualified candidates are especially encouraged to apply. WFP does not tolerate discrimination and does not discriminate on the basis of HIV/AIDS status.

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status and is committed to achieving diversity in the workplace in terms of gender, nationality and culture. Individuals from minority social groups and people with disabilities are also encouraged to apply.

All applications will be treated with the strictest confidentiality.