Management Services Officer, NOA

Management Services Support

The United Nations World Food Programme (WFP) Zimbabwe works in partnership with the Government of Zimbabwe, humanitarian and development actors, the private sector, and local communities to address immediate food needs while supporting long-term solutions to hunger and malnutrition.

WFP's portfolio in Zimbabwe is guided by its Country Strategic Plan (CSP 2022–2026), which aligns with national development priorities and the United Nations Sustainable Development Cooperation Framework. The CSP focuses on four key areas:

• Crisis Response: Providing emergency food assistance during critical periods such as the lean season, with a focus on protecting lives and livelihoods, particularly in response to climate shocks like droughts and floods.

• Resilience Building: Supporting communities to strengthen food systems, improve agricultural productivity, diversify livelihoods, and build resilience to climate change through integrated rural and urban programmes.

• Nutrition Improvement: Addressing malnutrition, particularly among children, pregnant and breastfeeding women, and people living with HIV, while promoting healthy diets and social behaviour change.

• Capacity Strengthening: Enhancing the capacity of government institutions to manage food security and nutrition programmes, social protection systems, and emergency preparedness and response.

WFP Zimbabwe is a key partner in supporting the Government's Food Deficit Mitigation Strategy (FDMS), advancing localization through partnerships with local organizations, and driving innovation in digital solutions, youth empowerment, and private sector engagement. WFP continues to deliver life-saving assistance and invest in long-term, sustainable food security solutions for vulnerable Zimbabwean communities.

The role is to provide support to the delivery of high quality, client-focused, and value for money services pertaining to the Management Services portfolio that enable WFP to deliver food assistance to beneficiaries, in line with WFP's strategy.

This position is based in Harare and reports to the Head of Enabling Services.

Key responsibilities include:

• Assist with the preparation of Management Services components of WFP's Country Strategic Planning (CSP) and Resource Planning aligned with country and wider WFP's strategies and policies to facilitate efficient and effective service delivery.

• Support preparation of functional annual plans and implementation of policies, procedures, processes, standards, and systems to support WFP's strategic objectives.

• Collate data and prepare basic analysis to support efficient planning and decision-making.

• Assist in the identification of requirements pertaining to resources aiming at efficiency, cost-effectiveness, and timeliness of operations and services.

• Maintain working relationships with WFP's internal and external stakeholders, other UN agencies and government entities ensuring relevant exchange of data and identifying areas of potential improved alignment of operations and cooperation.

• Provide suggestions for improvements to services and facilities related to Occupational Safety and Health (OSH).

• Support a culture of environmental sustainability by role modelling actions that drive sustainability in all activities.

• Utilise digital tools and applications to their fullest potential collaborating with technical experts to effectively adopt innovative technologies, thereby enhancing operational workflows and customer service.

• Assist with the preparation and implementation of UN Reform related inter-agency initiatives to achieve cost savings and enhance service quality.

• Support field missions by documenting issues/gaps and proposing solutions in the relevant services or products of responsibility.

• Support the organisation and design of learning initiatives to build capacity of WFP staff and partners to improve their understanding of Management Services regulations, policies, procedures, processes, standards, and systems.

• Follow standard emergency preparedness and response practices to support WFP to quickly deploy the needed resources to affected areas.

Qualifications and experience:

Education: Advanced University degree in Business/Public Administration, Engineering, or other relevant field relating to office management and administration, or First University degree with additional years of related work experience and/or training/courses.

Desired experiences for entry into the role:

• Has some experience and/or training in at least one Management Services line of business (for example management of assets, facilities, fleet, travel, or other).

• Has experience in deriving insights and conclusions from data, trends, and performance metrics.

Language: Fluency (level C) in English language and the duty station's language, if different.