Logistics Assistant, Customer Service GS5

Logistics Assistant (Customer Service)

The Office of the UN World Food Programme (WFP) Accra invites applications from suitable candidates to fill the vacancy below.

Job Title: Logistics Assistant (Customer Service)

Duration: 1 year (Renewable)

Post Grade: GS5

Duty Station: Accra, Ghana

Global hunger has reached alarming levels in recent years, and WFP, the Nobel Peace Prize winner in 2020, remains dedicated to addressing this global food crisis. The United Nations Humanitarian Response Depot (UNHRD) is a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises. UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance. As a team member of the UNHRD hub in Accra, you will ensure that all service requests, including logistics operations, are coordinated in line with the customer requests and ensure excellent customer service.

Major Duties and Responsibilities:

• Coordinate requests throughout the supply chain process and ensure timely delivery of commodities and supplies to authorized partners and destinations.
• Maintain effective communication with relevant stakeholders to ensure smooth and efficient operations.
• Proactively identify, resolve, and/or provide recommendations on specialized queries/requests with a client-focused mindset.
• Provide specialized support to logistics operations and activities, ensuring the effective predisposition and delivery of emergency items to meet the customer's requirements.
• Contribute to the effective delivery of humanitarian assistance and logistics support in the UNHRD Accra Hub.
• Support with predictive analyses to anticipate requests of the different partners based on the evolving humanitarian needs.
• Ensure UNHRD has sufficient predisposed emergency kits/items to meet anticipated customers' request.
• Monitor inventory management processes and track trends to ensure accurate stock records.
• Coordinate the maintenance of records and databases. Work closely with the other hub team members to ensure customers' request and expected timelines can be met.
• Collaborate with warehouse staff to optimize effective operational planning, storage and handling processes.
• Ensure coordination and alignment with the Hub teams, manage key accounts, and maintain customer satisfaction, ensuring accurate and timely information sharing.
• Excellent in analytical skills, can identify and define problems, extract crucial information from data & provide comprehensive recommendations and/or develop workable solutions to problems in complex situations.
• Identify evolving client needs, recommending changes for process improvement in customer service.
• Continuously seek opportunities and actively contribute to efforts to enhance customer service procedures and tools through increased digitalization.

Minimum Academic Qualifications:

• Completion of secondary school education. Additional training in logistics, supply chain management, or related field is desirable.

Desired Experiences for Entry into the Role:

• At least 5 years of experience in logistics, supply chain management, warehouse management. Experience in an international organization is an asset.
• Proficiency in logistics software, SAP, Microsoft Excel, Word and Power-point
• Strong organizational skills, and excellent customer service skills.
• Fluency in English and local language is required. Knowledge of another UN language is an advantage.
• Accurate, attentive to detail and thorough in managing logistics and customer service information to deliver as one of common goals.
• Stays focused and calm when under pressure and continue to deliver quality work.
• Focused on meeting the needs of clients and providing high-quality services.
• Uses initiative and sound judgment to address and resolve issues.
• Collaborates effectively and respectfully with colleagues of the same and different units from diverse background/nationality/ages and belief to achieve organizational goals.

Language: Fluency and good command of the English language is essential.

How to Apply:

• Applicants should submit their applications and CV stating 3 references online to www1.wfp.org/careers/job.openings and follow the steps.

Qualified Female Candidates are encouraged to apply. People living with disability are also encouraged to apply.

Only shortlisted candidates meeting the criteria will be contacted.

Note: WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action. WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP's standards of conduct and will therefore undergo rigorous background verification internally or through third parties.

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact global.inclusion@wfp.org.

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Reminders before you submit your application:

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language.
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter.
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time.
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application.
• Only shortlisted candidates will be notified.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.