IT Operations Associate SC6, Bekily And Tulear

Adjoint(e) aux opérations informatiques

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

WFP is a 2020 Nobel Peace Prize Laureate. WFP offers a highly inclusive, diverse, and multicultural working environment. WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Contexte organisationel

These positions are to be filled in country offices, regional offices or at HQ. The incumbents report to the Unit Manager, Service Chief or IT Officer. Incumbents at this level are expected to demonstrate responsibility and initiative to respond independently to questions while having only general guidance. They must demonstrate judgment to manage daily unforeseen events. They are expected to manage resources and to accompany and coordinate a team of support staff.

Objectifs attachés au poste

Coordinate and guide IT maintenance and support activities to enable effective delivery of IT services.

Principales fonctions et responsabilités (liste indicative et non exhaustive):

1. Conduct maintenance tasks of systems and hardware, such as specialized network monitoring and system protection, to ensure that technologies function effectively. 2. Control the reliability of technologies, identify user needs, analyze data and develop accurate reports, to recommend IT solutions that facilitate informed decision-making. 3. Respond independently to questions, escalating them to higher levels if necessary, to ensure that routine IT issues are addressed and accurate information is communicated to staff. 4. Provide standard technical training to end-users of the most common technologies and systems, to assist WFP staff in their work. 5. Offer guidance and training to less experienced colleagues to help them provide IT support services and contribute to the strengthening of staff capabilities. 6. Assist in the coordination of the implementation of new applications to provide WFP staff with the tools they need to work effectively. 7. Develop standard documents, such as user manuals or technical sheets, to ensure that staff have access to all the information they need about IT services and products. 8. Bring improvements to the methods and processes used within the IT Division to contribute to the continuous improvement of IT services provided. 9. Ensure the installation and maintenance of telecommunications systems and equipment to optimize services in accordance with established standard operating procedures.

10. Coordinate a team of IT professionals to ensure that individual and collective objectives are met in accordance with applicable regulations and policies. 11. Where applicable, apply emergency response processes defined to help meet urgent food assistance needs.

12. All other tasks as required by the organization

Competences fonctionnelles:

Gouvernance, stratégie et architecture: Demonstrates knowledge of the general structure of IT governance and system architecture to facilitate operations and help design interactions between systems. Mise en oeuvre du changement, gestion de projet, planification et optimisation: Has elementary knowledge of project management principles and can thus facilitate project planning by providing an initial estimate of timelines, resource utilization, and expenses. Compétences techniques: Continuously updates knowledge of new technologies and modifications to products; is sought for technical advice/consultation and is recognized internally as a technical authority. Gestion des services: Understands and applies the standards and conventions used to ensure excellence in the relevant field, to maintain quality of service and a high level of user satisfaction. Gestion des utilisateurs: Demonstrates a thorough understanding of the internal user requirements in the IT field to effectively meet their needs. Identifies recurring problems to propose sustainable solutions. Gestion des achats et des contrats: Facilitates the selection of technologies by gathering information on suppliers and products to enable comparisons based on defined criteria.

Niveau de qualification et d'expérience professionnelle minimal requis:

Formation: Completion of secondary education. A post-secondary certificate in the relevant functional area is desirable. Expérience professionnelle: At least six (06) years of experience in the field. Has experience in analyzing service management results and formulating recommendations to develop them. Participated in initiatives to redesign operational procedures and proposed improvements to the management of recorded services. Participated in procurement and budgeting procedures followed in country offices.

Connaissances linguistiques: Mastery (level C) of the French language. Knowledge of the English language would be an asset.

Date limite de candidature: 07 avril 2026

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

Reminders before you submit your application

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.
• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.
• If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.
• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.