IT Operations Assistant

Under the direct supervision of the IT Operations Officer and overall guidance of the Head of TEC, the incumbent will:

Act as the first point of contact for user support queries, resolving or escalating incidents according to WFP service management processes.

Provide timely technical support to ensure the functionality of desktops, laptops, printers, mobile devices, and video conferencing equipment.

Log all incidents and service requests in WFP's corporate ticketing system (EasyVista) and follow up until resolution.

Assist with the installation, configuration, and maintenance of IT equipment, including hardware and software.

Monitor and support the Local Area Network (LAN), Wide Area Network (WAN), wireless networks, and internet connectivity.

Provide support for WFP corporate applications including Microsoft 365, SCOPE, WINGS/SAP, COMET, and e-mail systems.

Maintain accurate and up-to-date records of all IT assets in the corporate inventory management system (GEMS).

Support the tagging, deployment, transfer, and disposal of ICT equipment in compliance with WFP guidelines and audit requirements.

Assist with physical inventory verifications and reconciliation.

Provide basic ICT training and orientation to staff on WFP systems, security awareness, and tools.

Assist in drafting and maintaining technical documentation, standard operating procedures (SOPs), and user guides.

Ensure adherence to WFP IT policies and procedures including data protection, information security, and acceptable use of ICT resources.

Report and support investigation of cybersecurity incidents or breaches.

Provide technical support during WFP events, meetings, and workshops.

Perform any other duties as required.

Job Title: IT Operations Assistant

Type of Contract: Service Contract

Grade: SC5

Duration: 06 Months

Duty Station: Yaounde / Cameroon

Female candidates are highly encouraged to apply.