HR Officer (NOC) - Damascus - Va012 - 2026

Human Resources Officer

The HR Officer will support in managing the delivery of integrated, client-focused HR services across Talent Acquisition, Learning & Development, and HR Operations. The incumbent will provide senior-level HR advisory support, ensure coherent implementation of HR policies and processes across all HR pillars, and act as a key resource for complex cases, planning, data analysis, and workforce management aligned with WFP Syria's operational priorities.

Reporting to the Head of Human Resources, the HR Officer will be responsible for the following duties:

• Participate in the development of country specific plans and processes, and lead the delivery of HR operational activities or projects to meet local objectives and support WFP strategic goals, ensuring alignment with wider WFP policies.
• Provide advice to managers and employees on complex issues, understanding their needs and ensuring that HR policies, procedures, processes, systems and tools are available and correctly applied to support them.
• Ensure the effective management of the employment relationship between WFP and its staff, determining conditions of service, contracts and appropriate entitlements, and resolving more complex employee relations issues.
• Manage capability building, working with managers to understand individual skills and business requirements, and delivering development solutions which equip people with the skills and knowledge required to meet current and future challenges.
• Plan and deliver an onboarding process which ensures new employees have a positive experience of WFP, and are successfully integrated into their new role and the organisation.
• Contribute to building and managing talent within WFP, working with managers to understand their needs and planning/implementing solutions to recruit, retain, manage and develop a high caliber workforce to deliver business objectives.
• Deliver organizational design activities that enable senior management to define and organize structures and jobs, and allocate people to the right places in order to improve efficiency.
• Lead and motivate a small of HR staff, monitoring performance, providing coaching, training and guidance to ensure appropriate development and enable high performance.
• Monitor the accurate and compliant recording of data; coordinate and prepare timely corporate statistics and conduct analysis, identifying trends and potential issues, and proposing solutions to stakeholders.
• Maintain and share knowledge of best practice, and support the development and implementation of new/improved HR policies, systems and procedures to ensure they are reflective of legislation, and support WFP effectively.
• Support the Head of HR in ensuring cohesion, consistency and knowledge-sharing across the three HR pillars, including harmonizing processes, reviewing workflows, and contributing to continuous improvement initiatives.
• Other duties as required.

Qualifications & Experience Required:

Education:

• Advanced university degree in Human Resource Management, Public or Business Administration, Industrial Psychology or other relevant field, or First University degree with two (2) additional years of related work experience or trainings/courses.

Experience:

• Five (5) years or more of postgraduate professional experience in Human Resources with an interest in international humanitarian development.
• Experience of managing small teams of staff with related areas of expertise.
• Experience providing HR advisory services across multiple HR functional areas.

Knowledge & Skills:

• Sound theoretical understanding of HR concepts and principles with a broad knowledge of best practices, techniques and processes.
• Ability to lead, coach and motivate a team.
• Capacity to handle sensitive and complex HR cases requiring discretion and judgment.
• Good communication skills with the ability to persuade, influence and adapt communication style to different situations and individuals.
• Knowledge of common business principles and processes and the ability to quickly assimilate UN/WFP specific processes and systems.
• Ability to build and maintain effective work relationships with human resources counterparts, managers and staff within Global HQ/country office.
• Ability to work independently.
• Ability to establish priorities, and to plan, coordinate and monitor own work plan and those under his/her supervision.
• Ability to draft clear concise reports or rationale for human resources decisions.

Languages:

• Fluency (Level C) in written and spoken English and Arabic.